Statistics
Knowledge base statistics let you identify trends within a single knowledge base. These trends can help identify missing content or poorly written articles.
Available charts
The following four charts are available to provide an analysis of your knowledge data. Use the Next and Previous arrows at the bottom to scroll through the charts.
Article Views
Each time an article is opened via browse or search is considered one view. Articles that are opened by knowledge contributors in Edit mode are not included in this count.
Article Likes
See which articles are the most liked for the selected knowledge base.
Article Dislikes
See which articles are the most disliked for the selected knowledge base. This may highlight articles that are poorly written or lacking in information.
Article Shares
See which articles have been shared the most. Unlike with browsing or searching for Knowledge content, this tracks each time someone uses the Share option to pass information about an article. This might indicate where end-users are providing peer support.
