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Contributor Access

Contributor Access lets you control who can create and edit articles within an individual knowledge base. If there are no entries in Contributor Access, only the knowledge base owner or users with the Knowledge Administrator Role can add and update articles.

Before you begin

  • Only the knowledge base owner or a user with the Knowledge Administrator role can add contributors.
  • Users must have the Knowledge Contributor Role to have access to create and update articles.
  • Users must have a subscription to the Service Manager app to have access to create and update articles.

Where to set up contributor access

To get to Contributor Access, first navigate to a knowledge base, then in the navigation pane, select the Contributor Access option.

Contributor Access

Managing access

  1. From the list of contributors, click on the + button to add a new user or team.
  2. From the Type field select either User or Team.
  3. In the `Selection(s) field choose the user or team that you wish to add.
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