Documentation

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Related articles

Related articles provide supplemental information linked to a primary article. These related articles can help guide users through continuous reading paths.

Related Knowledge Article

Adding a related article

From the list of related articles, there is a + button for adding a new related article. This opens a search to locate the article that needs to be linked.

  • The results of this search will only display other articles that have been published.
  • The selected article might not be visible to a user if the article has been set to not be visible from within the portal that they are using.
  • Related articles are one-way. Relating one article to another does not automatically apply a relationship in the other direction.
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