Documentation
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INDEX

Documentation Library

Search for information on Hornbill Documentation.

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Have questions about this site?

What is this site?

  • This website is Hornbill's new product documentation website and is currently under development.
  • It is intended that all existing and future public-facing documentation we produce will be available to search, browse and share.
  • Hornbill's current documentation is available at Hornbill Wiki but over time this content will be migrated to this documentation site.
  • Please feel free to have a look around at any time.

Why has Hornbill created this site?

  • Hornbill's products have moved on considerably since we introduced it almost 10 years ago. At the time, the MediaWiki tool was sufficient, but we have outgrown it.
  • Our customers are more enterprise focused and more self-sufficient than ever before, so for 2023 and beyond we have established a new documentation platform and team to drive our documentation initiative forwards.
  • We are aiming to deprecate the use of Hornbill Wiki for most Hornbill related documentation.
  • We want to enable our growing partner network with product resources and information, documentation beyond our Wiki approach is required.
  • We could definitely do with some help, and may even pay for some! If you have domain knowledge and would like to help, please check out our Hornbill Docs Contributor Guide and contact the Hornbill docs team at docs@hornbill.com.

What will this site be good for?

  • Community contribution will be facilitated, encouraged, and most welcome.
  • High quality documentation, will be kept up to date as rapidly as our products evolve.
  • Real-time content search and discovery.
  • Articles organized into books, books into libraries, creating a more natural and logical structure to our documentation.
  • Legacy API documentation and various other documentation sources will all be consolidated into a single unified documentation system.
  • Documentation available in browser as well as printable/viewable as PDF on demand.
  • Personalized documentation experience, allowing dark/light mode, article subscriptions, social media sharing and other useful features.
  • Almost all publicly available documentation on docs.hornbill.com will be open-source and available to fork on GitHub, allowing customers to derive their own custom documentation around Hornbill products should they wish to.

What is the timeline for this site?

  • We have taken the decision to publish and make available early, there is very little content at this time.
  • As and when we have completed/usable documentation, it will be published here.
  • We have a host of additional features we wish to add over time, so please watch this space.
  • We expect most of our existing documentation should be reviewed/migrated to docs.hornbill.com over the coming months.
  • The documentation project will be ongoing, will continue to expand, evolve and improve day-by-day.

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More...

Configuration Management

Configuration Management consists of a Configuration Item (CI) list and a graphical explorer used for browsing related CIs. These tools are used to configure and visualize your CMDB. Quickly view the relationships between assets, request, users, and more.

Configuration Items

Configuration Manager allows you to manage different Configuration Items in Hornbill. Configuration Items are:

  • Assets
  • Requests
  • Co-workers
  • Documents
  • Services

Configuration Item Policy List

The CI Policy List is accessed when selecting Configuration Manager from the application bar. The CI List offers the following features

  • CI Type selector
    Filter the list by Service or Asset, if selecting Asset, filter the list further by Asset Class and Type.
  • Filter
    Search for a specific CI.
  • Policy Filter
    Show all CI’s, those in and out of policy.

Configuration Item Explorer

The CI Explorer provides a graphical representation of associated or linked CIs. The CI Explorer can be opened from the CI List or by using on of the Configuration Manager plug-ins.

Tool Bar

  • Select Impact
    Only show CIs that match the selected Impact level.
  • In Policy / Not in Policy
    Only display CIs that are either In Policy or Not in Policy.
  • CI Type Filters
    Use the CI Filters to hide or show the different types of CIs in the Explorer
  • Launch Explorer
    This option will put the selected CI at the root of the CI Explore. This option will only be available when a downstream CI is selected.
  • Legend
    Opens a popup that describes the meaning of the different colors represented in the Explorer view.
  • Show / Hide Details
    This option will collapse or expand the right hand side information panel.

Accessing

Configuration Management can be accessed from a number of forms within the Service Manager app. These include the following

  • Request Form
    Launch the CI Explorer directly from any request form. This will put the request as the focus of the explorer and allow you to visualize the related CIs associated to this request.
  • Asset Form
    Launch the CI Explorer directly from any asset form. This will put the asset as the focus of the explorer and allow you to visualize the related CIs to this asset.
  • Services Form
    Launch the CI Explorer directly from any Service form. This will put the Service as the focus of the explorer and allow you to visualize the related CIs to this
  • Asset Timeline
    Assets marked as In Policy will have a timeline enabled for collaborating on the Asset.
  • Asset Activities
    Assets marked as In Policy will have activities enabled, allowing for the scheduling of activities such as reviews, maintenance, patching etc.
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