Documentation Library

Search for information on Hornbill Documentation.


{{docApp.searchResultFilteredItems.length}} results for "{{docApp.currentResultsSearchText}}" in {{docApp.searchFilterBySpecificBookTitle}}

Have questions about this site?

What is this site?

  • This website is Hornbill's new product documentation website and is currently under development.
  • It is intended that all existing and future public-facing documentation we produce will be available to search, browse and share.
  • Hornbill's current documentation is available at Hornbill Wiki but over time this content will be migrated to this documentation site.
  • Please feel free to have a look around at any time.

Why has Hornbill created this site?

  • Hornbill's products have moved on considerably since we introduced it almost 10 years ago. At the time, the MediaWiki tool was sufficient, but we have outgrown it.
  • Our customers are more enterprise focused and more self-sufficient than ever before, so for 2023 and beyond we have established a new documentation platform and team to drive our documentation initiative forwards.
  • We are aiming to deprecate the use of Hornbill Wiki for most Hornbill related documentation.
  • We want to enable our growing partner network with product resources and information, documentation beyond our Wiki approach is required.
  • We could definitely do with some help, and may even pay for some! If you have domain knowledge and would like to help, please check out our Hornbill Docs Contributor Guide and contact the Hornbill docs team at

What will this site be good for?

  • Community contribution will be facilitated, encouraged, and most welcome.
  • High quality documentation, will be kept up to date as rapidly as our products evolve.
  • Real-time content search and discovery.
  • Articles organized into books, books into libraries, creating a more natural and logical structure to our documentation.
  • Legacy API documentation and various other documentation sources will all be consolidated into a single unified documentation system.
  • Documentation available in browser as well as printable/viewable as PDF on demand.
  • Personalized documentation experience, allowing dark/light mode, article subscriptions, social media sharing and other useful features.
  • Almost all publicly available documentation on will be open-source and available to fork on GitHub, allowing customers to derive their own custom documentation around Hornbill products should they wish to.

What is the timeline for this site?

  • We have taken the decision to publish and make available early, there is very little content at this time.
  • As and when we have completed/usable documentation, it will be published here.
  • We have a host of additional features we wish to add over time, so please watch this space.
  • We expect most of our existing documentation should be reviewed/migrated to over the coming months.
  • The documentation project will be ongoing, will continue to expand, evolve and improve day-by-day.

{{docApp.libraryHomeViewProduct.title ||}}


  1. {{book.title}}

{{group.title ||}}


  1. {{book.title}}


Software Asset Management

Import and view the installed software on our devices. Ratify installed software against license records held across all your vendors.


  • Software Asset Management User
    Needed to view the Software Asset Management views
  • Asset Management Admin
    Needed to enable the Installed Software accordion view for required

Import Installed Software - List

Import installed software from devices from third-party discovery solutions using the Asset_Data_Import_Tool, or directly from the Hornbill ITOM App using the scheduled Asset Import job; do this for managed devices once discovered through the Hornbill ITOM app (ITOM is a subscribable App, separate to the Service Manager App).

View Installed Software

Software installed on devices in your estate - Once installed software is imported against your hardware assets, the list will show all software with the following:

  • Vendor
  • Product
  • Version
  • Installs - The count of the number of devices the software is installed on
  • Software Assets - The count of any corresponding Software Asset Records
  • Actions - Hover over the column to manually create a corresponding Software Asset Record in the CMDB (to record license count, type, date information)

Use the Vendor drop down to filter the installed software list, to only that vendor’s products

View which Devices Software is Installed On

Highlight a software product in the list, to view the right hand side panel, which will show:

  • Product Information
  • Installed On - which devices the software product is installed on
  • Matching Software Assets - Any existing asset records of type Software Asset which match the software product

Add Corresponding Software License Product

If you don’t hold a corresponding Software Asset Record for the installed software, you can manually add one, by hovering over the Actions column for the corresponding software product in the list, and choose + New Asset

View Installed Software per Device

For Asset Types created under the Computer System and, or Mobile Device Classes, an Asset Administrator can enable the:

Installed Software Information accordion section from the Manage Asset Types menu option. This will expose the Installed Software Information accordion section on any Asset Records, of that Asset Type.

Data displayed:

  • Software Product
  • Vendor
  • Version
  • When Installed

Manage Vendors, Products, Versions

For Software Assets it is possible to include the attributes for Vendor, Product and Version. In order to maintain an accurate set of data for each it is possible to define lists of the Vendors you work with, the Products they provide and any different Versions which are available for each product.

Once the Lists are defined these will be presented when adding an Asset of the Software Class and where you have configured the Software Asset Type to use the Vendor, Product and or Version attributes.

Adding New Vendors, Products and Versions

From the Manage Asset Types menu option select the + option on the Software Class title bar.

Configuration Options - Vendor

From the Vendor tab:

  • New Vendor: Add the Vendor Name
  • Alias: Add an Alias the Vendor may also be known as

Choose Create To add the Vendor to the list of defined Vendors.

Configuration Options - Product

From the Product tab:

  • Vendor: Select the Vendor to which the New Product relates
  • New Product: Add the New Product Name

Choose Create To add the Product to the list of defined Products.

Configuration Options - Version

From the Version tab:

  • Vendor: Select the Vebdor to which the new version of a Product relates
  • Product: Select the Product, from the Vendors Products to which the New Version relates
  • New Version: Add the New Version Name

Choose Create To add the Version to the list of defined Versions for the specific Product…

Edit and Delete Vendors, Products, and Versions

  • Edit: Select the Pencil icon next to the item you wish to edit
  • Delete: Select the Trash Can icon next to the item you wish to delete. If Assets are currently linked to the Version, Product or Vendor you will not be able to delete the item.
In This Document