Documentation
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INDEX

Documentation Library

Search for information on Hornbill Documentation.

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Have questions about this site?

What is this site?

  • This website is Hornbill's new product documentation website and is currently under development.
  • It is intended that all existing and future public-facing documentation we produce will be available to search, browse and share.
  • Hornbill's current documentation is available at Hornbill Wiki but over time this content will be migrated to this documentation site.
  • Please feel free to have a look around at any time.

Why has Hornbill created this site?

  • Hornbill's products have moved on considerably since we introduced it almost 10 years ago. At the time, the MediaWiki tool was sufficient, but we have outgrown it.
  • Our customers are more enterprise focused and more self-sufficient than ever before, so for 2023 and beyond we have established a new documentation platform and team to drive our documentation initiative forwards.
  • We are aiming to deprecate the use of Hornbill Wiki for most Hornbill related documentation.
  • We want to enable our growing partner network with product resources and information, documentation beyond our Wiki approach is required.
  • We could definitely do with some help, and may even pay for some! If you have domain knowledge and would like to help, please check out our Hornbill Docs Contributor Guide and contact the Hornbill docs team at docs@hornbill.com.

What will this site be good for?

  • Community contribution will be facilitated, encouraged, and most welcome.
  • High quality documentation, will be kept up to date as rapidly as our products evolve.
  • Real-time content search and discovery.
  • Articles organized into books, books into libraries, creating a more natural and logical structure to our documentation.
  • Legacy API documentation and various other documentation sources will all be consolidated into a single unified documentation system.
  • Documentation available in browser as well as printable/viewable as PDF on demand.
  • Personalized documentation experience, allowing dark/light mode, article subscriptions, social media sharing and other useful features.
  • Almost all publicly available documentation on docs.hornbill.com will be open-source and available to fork on GitHub, allowing customers to derive their own custom documentation around Hornbill products should they wish to.

What is the timeline for this site?

  • We have taken the decision to publish and make available early, there is very little content at this time.
  • As and when we have completed/usable documentation, it will be published here.
  • We have a host of additional features we wish to add over time, so please watch this space.
  • We expect most of our existing documentation should be reviewed/migrated to docs.hornbill.com over the coming months.
  • The documentation project will be ongoing, will continue to expand, evolve and improve day-by-day.

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More...

Asset Management

Asset Management involves the capturing and detailing of information for the assets within your Organization. This includes tracking the ownership, costs, relationships, and life cycle of assets to support the strategic decision making for the IT environment.

Asset Management facilitates the recording of detailed hardware and software inventory information which can be used to assist IT with supporting the users of the assets and for making decisions about hardware and software purchases and redistribution.

The Assets in the Asset Management forms the foundation of a Configuration Management Database (CMDB). Assets can be used as part of Incident, Problem, and Change processes to assist in incident classification, impact analysts and change planning.

Access

To access the Asset Management capability of Hornbill Service Manager, your User Account must have one of the following roles associated.

Role Description
Asset Management User This role is for an Asset Management User. It includes rights to define new and edit individual Assets as well as being able to add detailed Asset information.
Asset Management Admin This role is for an Asset Management Administrator and as well as providing all the capability of the Asset Management User role, it includes additional rights to define new and edit existing Asset Types.

Features

  • Manage Assets
    Access to your organization’s assets
  • Manage Asset Types
    Define the types of assets that are used by your organization. Control the available fields and information used on each asset type.
  • Upload Assets
    For small batch imports of assets, use our simple CSV import.
  • Asset Tags
    Create and managed tags that can be used on individual assets. This includes an option to enable or disable the ability for a user to add their own tags, or force them to use a defined set of tags.

Integration

If you already have an asset discovery tool or a second asset database, Hornbill gives you the ability to set up automated imports and updates using the Hornbill Asset Import Tool. The Hornbill Database Asset Import lets you connect to local database within your network and push the information up to your Hornbill instance.

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