Documentation Library

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Have questions about this site?

What is this site?

  • This website is Hornbill's new product documentation website and is currently under development.
  • It is intended that all existing and future public-facing documentation we produce will be available to search, browse and share.
  • Hornbill's current documentation is available at Hornbill Wiki but over time this content will be migrated to this documentation site.
  • Please feel free to have a look around at any time.

Why has Hornbill created this site?

  • Hornbill's products have moved on considerably since we introduced it almost 10 years ago. At the time, the MediaWiki tool was sufficient, but we have outgrown it.
  • Our customers are more enterprise focused and more self-sufficient than ever before, so for 2023 and beyond we have established a new documentation platform and team to drive our documentation initiative forwards.
  • We are aiming to deprecate the use of Hornbill Wiki for most Hornbill related documentation.
  • We want to enable our growing partner network with product resources and information, documentation beyond our Wiki approach is required.
  • We could definitely do with some help, and may even pay for some! If you have domain knowledge and would like to help, please check out our Hornbill Docs Contributor Guide and contact the Hornbill docs team at

What will this site be good for?

  • Community contribution will be facilitated, encouraged, and most welcome.
  • High quality documentation, will be kept up to date as rapidly as our products evolve.
  • Real-time content search and discovery.
  • Articles organized into books, books into libraries, creating a more natural and logical structure to our documentation.
  • Legacy API documentation and various other documentation sources will all be consolidated into a single unified documentation system.
  • Documentation available in browser as well as printable/viewable as PDF on demand.
  • Personalized documentation experience, allowing dark/light mode, article subscriptions, social media sharing and other useful features.
  • Almost all publicly available documentation on will be open-source and available to fork on GitHub, allowing customers to derive their own custom documentation around Hornbill products should they wish to.

What is the timeline for this site?

  • We have taken the decision to publish and make available early, there is very little content at this time.
  • As and when we have completed/usable documentation, it will be published here.
  • We have a host of additional features we wish to add over time, so please watch this space.
  • We expect most of our existing documentation should be reviewed/migrated to over the coming months.
  • The documentation project will be ongoing, will continue to expand, evolve and improve day-by-day.

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Asset Structure

Asset Structure

Asset Classes

At the top of the hierarchy are the pre-defined asset classes: Computer, Computer Peripheral, General, Mobile Device, Network Device, Printer, Software, Telecoms. The Asset Classes are predefined and cannot be modified.

The Asset Class is an important consideration when creating a new Asset Type, as the Class chosen will dictate which attributes are available to populate when adding your individual Assets beneath an Asset Type.

Each Asset Class will have a set of available attributes which can be hidden or made available to each different Asset Type that is created. This ensures only the relevant information is visible on the Asset forms for the different Asset Types.

If Customers Identify additional Asset Classes, or Class specific Attributes which they require and are not currently catered for, please inform Hornbill and we will review and if accepted look to include in future updates.

Asset Types

Default Asset Types are provided for each Asset Class for customers to use.

Customers can create any additional Asset Type to sit within an Asset Class. The Asset Type can be created and can be configured to use all, or only the relevant Asset Class Attributes required for the specific Asset Type. When defining the Asset Type you can also specify which of the Asset Type attributes are mandatory, and must be populated when creating an asset of this Type. Asset Types are covered in more detail Here


Assets can be created against any available Asset Type, details on adding, editing or deleting Assets is covered Here.

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