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Connect an AI assistant

Your AI assistant can read this documentation directly, so it answers from the current content instead of guessing. Add one of the servers below to your client — they use the Model Context Protocol (MCP). Each one covers a different body of content, so add the one you need.

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Diagnosis and Collaboration

Learning from problem records

Agents can search for related problem records directly from within an incident and apply any known workaround or resolution straight to the incident, then link the two records together so the connection is never lost.

Learn more: Link Request Action

Learning from knowledge articles

Hornbill Knowledge lets agents — and, where appropriate, end users — search for relevant articles from within the incident, apply the guidance directly, and link the article to the record for future reference, turning every resolved incident into a source of reusable know-how.

Learn more: Welcome to Hornbill Knowledge | Knowledge Search / Browse

Remote diagnostic tools

Remote support tools, such as TeamViewer, can be launched directly from an incident, with session details captured back into the record — so diagnostic activity and its outcome stay together with the rest of the incident’s history.

Learn more: TeamViewer Integration

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