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Documentation

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Connect an AI assistant

Your AI assistant can read this documentation directly, so it answers from the current content instead of guessing. Add one of the servers below to your client — they use the Model Context Protocol (MCP). Each one covers a different body of content, so add the one you need.

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Subscription Model

Hornbill offers a subscription-based pricing model for its Service Manager application, which is designed to provide flexibility and scalability for organizations of all sizes. The subscription model allows customers to choose the level of access and features they need, while also providing the option to scale up or down as their requirements change.

Subscription Model

Service Management User Types

User Type Subscription What they can do
Platform Users Paid Authentication, authorizations, Hornbill app enablement and workflow
Self-Service Users Free End-user access to raise requests, track progress and view knowledge articles
Named Service Manager Agents Paid Guaranteed, dedicated access to the Service Manager application
Concurrent Service Manager Agents Paid Shared access to the Service Manager application
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