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Your AI assistant can read this documentation directly, so it answers from the current content instead of guessing. Add one of the servers below to your client — they use the Model Context Protocol (MCP). Each one covers a different body of content, so add the one you need.

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Request Notices

  • Article
  • 1 minutes to read

Details

Table ID: h_sm_request_notices

Contains a list of notices to display to the top of a Request

Table Attributes

Name Value
Primary Key h_id

Columns

Name & ID Description Column Attributes Relationships
Activity ID
h_activity_id
 The activity ID on the request timeline, when a notice gets added, updated or removed
Type VARCHAR
Size 100
Nullable true
Date Created
h_date_created
 The creation date of the record
Type DATETIME
Nullable true
Indexed true
Date Last Updated
h_last_updated_date
 The last updated Date/Time of the record.
Type DATETIME
Nullable true
Entity ID
h_id
 This is the unique record ID
Type INTEGER
Nullable false
Primary Key true
Auto Increment true
Is Suspend Node
h_is_suspend_node
 This value (0,1) is only relevant when the notice source is set to BPM. If the value is 1, it means that the notice has been added by a BPM node to suspend the request (e.g. Requests->Suspend->Wait for Customer)
Type INTEGER
Nullable true
Notice body
h_text
 The text to display to the top of the request
Type VARCHAR
Size 255
Nullable true
Indexed true
Notice language
h_language
 The language of the notice when its created
Type VARCHAR
Size 8
Nullable true
Notice owner ID
h_owner_id
 The ID of the notice owner
Type VARCHAR
Size 100
Nullable true
Indexed true
Notice source
h_source
 The source of the notice (Manual, BPM)
Type VARCHAR
Size 8
Nullable true
Indexed true
Notice type
h_type
 The type of notice (Alert, Information)
Type VARCHAR
Size 16
Nullable false
Indexed true
Notice visibility
h_visibility
 The Visibility of the notice i.e. Team, Customer, Both
Type VARCHAR
Size 16
Nullable true
Indexed true
The request ID
h_request_id
 This ID of the request the notice relates to
Type VARCHAR
Size 100
Nullable false
Indexed true
Many to One
Requests
h_itsm_requests.h_pk_reference
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In This Document