Documentation
    {{docApp.userSession.userId}}
    {{docApp.userSession.userName}}
    {{docApp.userSession.email}}
    Issuer : {{docApp.userSession.issuerInstance}}
    Expires : {{new Date(docApp.userSession.validUntil).toLocaleDateString()}}

{{docApp.title}}

{{docApp.description}}

How can we help?

{{docApp.searchError}}
{{product.name}}

Searching in {{docApp.searchFilterBySpecificBookTitle}}

{{docApp.searchResultFilteredItems.length}} results for: {{docApp.currentResultsSearchText}} in {{docApp.searchFilterBySpecificBookTitle}}
Search results have been limited. There are a total of {{docApp.searchResponse.totalResultsAvailable}} matches.

You have an odd number of " characters in your search terms - each one needs closing with a matching " character!

{{docApp.libraryHomeViewProduct.title || docApp.libraryHomeViewProduct.id}}

{{docApp.libraryHomeViewProduct.description}}

  1. {{book.title}}

{{group.title || group.id}}

{{group.description}}

  1. {{book.title}}

{{group.title}}

{{book.title}}
More...

Snippet

  • Article
  • 1 minutes to read

Details

Table ID: h_itsm_snippet

Contains details of snippets used in the Email action of a Request

Table Attributes

Name Value
Primary Key h_pk_id

Columns

Name & ID Description Column Attributes Relationships
Archived
h_archived
 The snippet's status (boolean)
Type INTEGER
Nullable true
Indexed true
Content
h_content
 The snippet's content
Type LONGTEXT
Nullable true
Enabled Areas
h_enabled_areas
 List of areas this snippet is enabled (email/resolve)
Type VARCHAR
Size 100
Nullable true
ID
h_pk_id
 ID
Type INTEGER
Nullable false
Primary Key true
One to Many
SnippetShare
h_itsm_snippet_share.h_snippet_id
Owner ID
h_ownerid
 The snippet's owner ID
Type VARCHAR
Size 100
Nullable true
Owner Name
h_ownername
 The snippet's owner name
Type VARCHAR
Size 100
Nullable true
Title
h_title
 The snippet's title
Type VARCHAR
Size 100
Nullable true
  • Version {{docApp.book.version}}
  • Node {{docApp.node}} / {{docApp.build}}
In This Document