Documentation

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Connect an AI assistant

Your AI assistant can read this documentation directly, so it answers from the current content instead of guessing. Add one of the servers below to your client — they use the Model Context Protocol (MCP). Each one covers a different body of content, so add the one you need.

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Snippet

  • Article
  • 1 minutes to read

Details

Table ID: h_itsm_snippet

Contains details of snippets used in the Email action of a Request

Table Attributes

Name Value
Primary Key h_pk_id

Columns

Name & ID Description Column Attributes Relationships
Archived
h_archived
 The snippet's status (boolean)
Type INTEGER
Nullable true
Indexed true
Content
h_content
 The snippet's content
Type LONGTEXT
Nullable true
Enabled Areas
h_enabled_areas
 List of areas this snippet is enabled (email/resolve)
Type VARCHAR
Size 100
Nullable true
ID
h_pk_id
 ID
Type INTEGER
Nullable false
Primary Key true
One to Many
SnippetShare
h_itsm_snippet_share.h_snippet_id
Owner ID
h_ownerid
 The snippet's owner ID
Type VARCHAR
Size 100
Nullable true
Owner Name
h_ownername
 The snippet's owner name
Type VARCHAR
Size 100
Nullable true
Title
h_title
 The snippet's title
Type VARCHAR
Size 100
Nullable true
  • Version {{docApp.book.version}}
  • Node {{docApp.node}} / {{docApp.build}}
In This Document