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Service Level Target Events

  • Article
  • 3 minutes to read

Details

Table ID: h_itsm_slm_target_evts

Contains a list of escalation actions and events that should occur for a Service Level Target

Table Attributes

Name Value
Primary Key h_id

Columns

Name & ID Description Column Attributes Relationships
Email Template
h_email_template
 Email template used when sending an email for this service
Type VARCHAR
Size 255
Nullable true
Assign Group
h_assign_group
 ID of the team the request will be assigned to
Type VARCHAR
Size 254
Nullable true
Assign Request
h_flg_assign
 Whether the event will assign the request
Type INTEGER
Nullable true
Assign To
h_assign_to
 ID of the user the request will be assigned to
Type VARCHAR
Size 254
Nullable true
Change Color
h_flg_color
 Whether to change the color associated with the request (not used)
Type INTEGER
Nullable true
Email Body
h_email_body
 The content of the email
Type VARCHAR
Size 254
Nullable true
Email From
h_email_mailbox
 The mailbox to send the email from
Type VARCHAR
Size 254
Nullable true
Email title
h_email_title
 The subject line of the email
Type VARCHAR
Size 254
Nullable true
Email To
h_email_to
 Who to send the email to
Type VARCHAR
Size 254
Nullable true
For Resolve Timer
h_flg_fix
 Flag whether this event is associated with a Resolve or Response timer
Type INTEGER
Nullable true
Indexed true
ID
h_id
 System generated id of the SLM target event
Type INTEGER
Nullable false
Primary Key true
Auto Increment true
Increase Priority
h_flg_inc_priority
 Whether to increase the priority to the next highest priority
Type INTEGER
Nullable true
Increase Priority By
h_inc_pri_by
 Number of times to increase the priority by (not used)
Type INTEGER
Nullable true
Increase Priority To
h_inc_pri_to
 Which priority to increase the priority to (not used)
Type INTEGER
Nullable true
New Color
h_new_color
 The new color to be set (not used)
Type VARCHAR
Size 254
Nullable true
Notification message
h_notification_message
 The notification message
Type LONGTEXT
Nullable true
Notification recipients
h_notification_recipients
 The notification recipients
Type LONGTEXT
Nullable true
Notification type
h_notification_type
 The notification type
Type VARCHAR
Size 32
Nullable true
Pre / Post event
h_flg_pre
 Whether this event first fires before or after the timer target time
Type INTEGER
Nullable true
Recipients
h_email_to_recips
 Comma separated list of email addresses to send the email to
Type LONGTEXT
Nullable true
Repeat Count
h_repeat_count
 Number of times this event is scheduled to repeat
Type INTEGER
Nullable true
Repeat Duration
h_repeat_duration
 Duration between repeats after the first fire
Type VARCHAR
Size 100
Nullable true
Send Email reminder
h_flg_email
 Whether this event will send an email
Type INTEGER
Nullable true
Send notification
h_flg_notification
 Whether to send a notification for a Service Level escalation
Type INTEGER
Nullable true
Target ID
h_fk_target_id
 ID of the SLM target this event is associated with
Type INTEGER
Nullable true
Indexed true
Time to fire
h_evt_duration
 Duration relative to Timer that this event first fires
Type VARCHAR
Size 100
Nullable true
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