Documentation
    {{docApp.userSession.userId}}
    {{docApp.userSession.userName}}
    {{docApp.userSession.email}}
    Issuer : {{docApp.userSession.issuerInstance}}
    Expires : {{new Date(docApp.userSession.validUntil).toLocaleDateString()}}

{{docApp.title}}

{{docApp.description}}

How can we help?

{{docApp.searchError}}
{{product.name}}

Searching in {{docApp.searchFilterBySpecificBookTitle}}

{{docApp.searchResultFilteredItems.length}} results for: {{docApp.currentResultsSearchText}} in {{docApp.searchFilterBySpecificBookTitle}}
Search results have been limited. There are a total of {{docApp.searchResponse.totalResultsAvailable}} matches.

You have an odd number of " characters in your search terms - each one needs closing with a matching " character!

{{docApp.libraryHomeViewProduct.title || docApp.libraryHomeViewProduct.id}}

{{docApp.libraryHomeViewProduct.description}}

  1. {{book.title}}

{{group.title || group.id}}

{{group.description}}

  1. {{book.title}}

{{group.title}}

{{book.title}}
More...

Service Levels

  • Article
  • 1 minutes to read

Details

Table ID: h_itsm_slm_servicelevels

Contains details of a Service Level

Table Attributes

Name Value
Primary Key h_id

Columns

Name & ID Description Column Attributes Relationships
Description
h_description
 Description of the service level
Type LONGTEXT
Nullable true
Icon
h_icon
 The location of the icon
Type VARCHAR
Size 255
Nullable true
Icon
h_icon_name
 The name of the icon
Type VARCHAR
Size 255
Nullable true
ID
h_id
 The primary key of the service level
Type VARCHAR
Size 100
Nullable false
Primary Key true
One to Many
ServiceLevelTargets
h_itsm_slm_targets.h_fk_servlevelid
Is a Default Service Level
h_isdefault
 0 = no, 1 = yes
Type INTEGER
Nullable true
Indexed true
Is Active
h_isactive
 0 = inactive, 1 = active
Type INTEGER
Nullable true
Name
h_name
 Name of the service level
Type VARCHAR
Size 64
Nullable true
Indexed true
Related Service ID
h_fk_servid
 ID of the related service (if set) or "default" for system default service levels
Type VARCHAR
Size 11
Nullable true
Indexed true
Service Level Order Position
h_order
 Order position of the service level
Type INTEGER
Nullable true
  • Version {{docApp.book.version}}
  • Node {{docApp.node}} / {{docApp.build}}
In This Document