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Service Level Agreements

  • Article
  • 1 minutes to read

Details

Table ID: h_itsm_slm_servicelevelagreements

Contains basic details of a Service Level Agreement

Table Attributes

Name Value
Primary Key h_id

Columns

Name & ID Description Column Attributes Relationships
Description
h_description
 Description of the service level agreement
Type LONGTEXT
Nullable true
Icon
h_icon
 The location of the icon
Type VARCHAR
Size 255
Nullable true
Icon
h_icon_name
 The name of the icon
Type VARCHAR
Size 255
Nullable true
ID
h_id
 The primary key of the service level agreement
Type VARCHAR
Size 100
Nullable false
Primary Key true
Is a Default Service Level Agreement
h_isdefault
 0 = no, 1 = yes
Type INTEGER
Nullable true
Indexed true
Is Active
h_isactive
 0 = inactive, 1 = active
Type INTEGER
Nullable true
Name
h_name
 Name of the service level agreement
Type VARCHAR
Size 64
Nullable true
Indexed true
Related Service ID
h_fk_servid
 ID of the related service (if set) or "default" for system default service level agreements
Type VARCHAR
Size 11
Nullable true
Indexed true
Service Level Agreement Order Position
h_order
 Order position of the service level agreement
Type INTEGER
Nullable true
Service Level Calendar
h_servlevelcalendar
 Relates to the h_sys_slc table
Type VARCHAR
Size 64
Nullable true
Indexed true
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