Documentation

    {{docApp.userSession.userId}}
    {{docApp.userSession.userName}}
    {{docApp.userSession.email}}
    Issuer : {{docApp.userSession.issuerInstance}}
    Expires : {{new Date(docApp.userSession.validUntil).toLocaleDateString()}}

{{docApp.title}}

{{docApp.description}}

Connect an AI assistant

Your AI assistant can read this documentation directly, so it answers from the current content instead of guessing. Add one of the servers below to your client — they use the Model Context Protocol (MCP). Each one covers a different body of content, so add the one you need.

The catalog did not load. Refresh the page to try again.

Loading…

How can we help?

{{docApp.searchError}}

Searching in {{docApp.searchFilterBySpecificBookTitle}}

 {{docApp.currentResultsSearchText}}  in {{docApp.searchFilterBySpecificBookTitle}}
Found {{docApp.searchResponse.totalResultsAvailable}} matches. Showing the top {{docApp.searchResponse.results ? docApp.searchResponse.results.length : 0}}. Use a more specific search to further narrow down the results.
No documentation pages match this search, so all content types are shown. Most matches are in {{docApp.searchDocTypeRescue.best.name}}.
There is no book with the ID "{{docApp.searchBookRescue.bid}}", so the book filter from this link was ignored and results from all books are shown.

You have an odd number of " characters in your search terms - each one needs closing with a matching " character!

  • {{resultItem.title}} {{resultItem.matchedBy === 'semantic' ? 'semantic' : (resultItem.matchedBy === 'both' ? 'keyword + semantic' : 'keyword')}}

    {{resultItem.url}}

{{docApp.libraryHomeViewProduct.title || docApp.libraryHomeViewProduct.id}}

{{docApp.libraryHomeViewProduct.description}}

  1. {{book.title}}

SLM Rules

  • Article
  • 1 minutes to read

Details

Table ID: h_itsm_slm_rules

Contains information about the rules used to determine which SLA and SL should be applied

Table Attributes

Name Value
Primary Key h_id

Columns

Name & ID Description Column Attributes Relationships
Data
h_data
 The data of the rule stored as JSON
Type LONGTEXT
Nullable true
Name
h_name
 Name of the service level rule
Type VARCHAR
Size 255
Nullable true
Request Type
h_request_type
 The Request Type this rule is linked to
Type VARCHAR
Size 160
Nullable true
Indexed true
Rule ID
h_id
 The primary key of the slm rule
Type INTEGER
Nullable false
Primary Key true
Auto Increment true
Rule Processing Order
h_order
 The position of the rule in the list of rules
Type INTEGER
Nullable true
Service Id
h_service_id
 The Service ID the service level is linked to
Type INTEGER
Nullable true
Indexed true
Service Level Agreement Id
h_service_level_agreement_id
 The Service Level Agreement ID the rule is linked to (if a service level agreement rule)
Type INTEGER
Nullable true
Indexed true
Service Level Id
h_service_level_id
 The Service Level ID the rule is linked to (if a service level rule)
Type VARCHAR
Size 100
Nullable true
Indexed true
Type of Rule
h_rule_type
 Used to identify the type of rule ('sl' = service level rule, 'sla' = service level agreement)
Type VARCHAR
Size 32
Nullable true
  • Version {{docApp.book.version}}
  • Node {{docApp.node}} / {{docApp.build}}
In This Document