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SLM Rules

  • Article
  • 1 minutes to read

Details

Table ID: h_itsm_slm_rules

Contains information about the rules used to determine which SLA and SL should be applied

Table Attributes

Name Value
Primary Key h_id

Columns

Name & ID Description Column Attributes Relationships
Data
h_data
 The data of the rule stored as JSON
Type LONGTEXT
Nullable true
Name
h_name
 Name of the service level rule
Type VARCHAR
Size 255
Nullable true
Request Type
h_request_type
 The Request Type this rule is linked to
Type VARCHAR
Size 160
Nullable true
Indexed true
Rule ID
h_id
 The primary key of the slm rule
Type INTEGER
Nullable false
Primary Key true
Auto Increment true
Rule Processing Order
h_order
 The position of the rule in the list of rules
Type INTEGER
Nullable true
Service Id
h_service_id
 The Service ID the service level is linked to
Type INTEGER
Nullable true
Indexed true
Service Level Agreement Id
h_service_level_agreement_id
 The Service Level Agreement ID the rule is linked to (if a service level agreement rule)
Type INTEGER
Nullable true
Indexed true
Service Level Id
h_service_level_id
 The Service Level ID the rule is linked to (if a service level rule)
Type VARCHAR
Size 100
Nullable true
Indexed true
Type of Rule
h_rule_type
 Used to identify the type of rule ('sl' = service level rule, 'sla' = service level agreement)
Type VARCHAR
Size 32
Nullable true
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