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Service Request Details

  • Article
  • 1 minutes to read

Details

Table ID: h_itsm_service_request_details

Contains extended configuration for the details of a Service

Table Attributes

Name Value
Primary Key h_pk_id

Columns

Name & ID Description Column Attributes Relationships
Closure Category Filter ID
h_category_closure_filter_id
 Where the Category starts from on the closure form
Type VARCHAR
Size 255
Nullable true
Closure Category Filter Name
h_category_closure_filter_name
 Where the Category starts from on the closure form
Type VARCHAR
Size 255
Nullable true
Request Category Filter ID
h_category_request_filter_id
 Where the Category starts from on the log request and request details
Type VARCHAR
Size 255
Nullable true
Request Category Filter Name
h_category_request_filter_name
 The Name of where the Category starts from on the log request and request details
Type VARCHAR
Size 255
Nullable true
Request Form
h_service_request_form
 XML configuration that stores the definition of the form that should be presented when the Request Type and Service ID match
Type LONGTEXT
Nullable true
Request Type
h_request_type
 The Request Type of the Service Details Form
Type VARCHAR
Size 160
Nullable true
Indexed true
Service ID
h_service_id
 The ID of the Service
Type INTEGER
Nullable true
Indexed true
Service Request Form ID
h_pk_id
 System generated id of the Service Request Forms
Type INTEGER
Nullable false
Primary Key true
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