Documentation
    {{docApp.userSession.userId}}
    {{docApp.userSession.userName}}
    {{docApp.userSession.email}}
    Issuer : {{docApp.userSession.issuerInstance}}
    Expires : {{new Date(docApp.userSession.validUntil).toLocaleDateString()}}

{{docApp.title}}

{{docApp.description}}

How can we help?

{{docApp.searchError}}
{{product.name}}

Searching in {{docApp.searchFilterBySpecificBookTitle}}

{{docApp.searchResultFilteredItems.length}} results for: {{docApp.currentResultsSearchText}} in {{docApp.searchFilterBySpecificBookTitle}}
Search results have been limited. There are a total of {{docApp.searchResponse.totalResultsAvailable}} matches.

You have an odd number of " characters in your search terms - each one needs closing with a matching " character!

{{docApp.libraryHomeViewProduct.title || docApp.libraryHomeViewProduct.id}}

{{docApp.libraryHomeViewProduct.description}}

  1. {{book.title}}

{{group.title || group.id}}

{{group.description}}

  1. {{book.title}}

{{group.title}}

{{book.title}}
More...

Service Request Details

  • Article
  • 1 minutes to read

Details

Table ID: h_itsm_service_request_details

Contains extended configuration for the details of a Service

Table Attributes

Name Value
Primary Key h_pk_id

Columns

Name & ID Description Column Attributes Relationships
Closure Category Filter ID
h_category_closure_filter_id
 Where the Category starts from on the closure form
Type VARCHAR
Size 255
Nullable true
Closure Category Filter Name
h_category_closure_filter_name
 Where the Category starts from on the closure form
Type VARCHAR
Size 255
Nullable true
Request Category Filter ID
h_category_request_filter_id
 Where the Category starts from on the log request and request details
Type VARCHAR
Size 255
Nullable true
Request Category Filter Name
h_category_request_filter_name
 The Name of where the Category starts from on the log request and request details
Type VARCHAR
Size 255
Nullable true
Request Form
h_service_request_form
 XML configuration that stores the definition of the form that should be presented when the Request Type and Service ID match
Type LONGTEXT
Nullable true
Request Type
h_request_type
 The Request Type of the Service Details Form
Type VARCHAR
Size 160
Nullable true
Indexed true
Service ID
h_service_id
 The ID of the Service
Type INTEGER
Nullable true
Indexed true
Service Request Form ID
h_pk_id
 System generated id of the Service Request Forms
Type INTEGER
Nullable false
Primary Key true
  • Version {{docApp.book.version}}
  • Node {{docApp.node}} / {{docApp.build}}
In This Document