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Service Request Configuration

  • Article
  • 1 minutes to read

Details

Table ID: h_itsm_service_request_configuration

Contains extended configuration information for a Service which determines what features are available when viewing related Requests

Table Attributes

Name Value
Primary Key h_id

Columns

Name & ID Description Column Attributes Relationships
Action Timer for Known Error
h_action_timer
 The actions showing the timer for Known Errors associated to this service
Type LONGTEXT
Nullable true
Action Visibility for Incident
h_action_visibility
 The actions visible for Incidents associated to this service
Type LONGTEXT
Nullable true
Auto Off-hold Response
h_status_auto_offhold
 Sub-status to apply when a request automatically comes off hold
Type INTEGER
Nullable true
Customer Response
h_status_customer_response
 Sub-status to apply when a customer responds to a request
Type INTEGER
Nullable true
Enable Customer Question
h_enable_customer_question
 Enable Customer Question for Customer Feedback
Type INTEGER
Nullable true
Enable Star Rating
h_enable_star_rating
 Enable Star Rating for Customer Feedback
Type INTEGER
Nullable true
Feedback Expire
h_feedback_expire
 Feedback Expire for Customer Feedback
Type INTEGER
Nullable true
ID
h_id
 Unique identifier for this version, and md5 hash made from the product_id and version number
Type INTEGER
Nullable false
Primary Key true
Request Type
h_request_type
 The Request type that the configuration is associated with.
Type VARCHAR
Size 160
Nullable true
Indexed true
Service ID
h_service_id
 Service ID
Type INTEGER
Nullable true
Indexed true
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