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Connect an AI assistant

Your AI assistant can read this documentation directly, so it answers from the current content instead of guessing. Add one of the servers below to your client — they use the Model Context Protocol (MCP). Each one covers a different body of content, so add the one you need.

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Service Connections

  • Article
  • 1 minutes to read

Details

Table ID: h_itsm_service_connections

Contains a list of rules to display the request to the users connected to it.

Table Attributes

Name Value
Primary Key h_id

Columns

Name & ID Description Column Attributes Relationships
Allow collaboration
h_allow_collaboration
 If this value is set to 1 then a user connected to the request with the specified connection type will be allowed to post on the request timeline
Type INTEGER
Nullable false
Indexed true
Available For Portal Users
h_available_for_portal_users
 If this value is set to 1 then an end user through the employee portal will be allowed to select this connection type
Type INTEGER
Nullable false
Connection Type
h_connection_type
 The type of connection
Type VARCHAR
Size 256
Nullable false
Indexed true
Display request
h_display_request
 If this value is set to 1 then a user connected to the request with the specified connection type will be able to see the request
Type INTEGER
Nullable false
Indexed true
Email Connection when Added
h_email_connection_added
 If this value is set to 1 then send a notification email to a user when they are connected to a request copying in the requestor
Type INTEGER
Nullable false
Email Request Updates
h_email_request_updates
 If this value is set to 1 then a user connected to the request with the specified connection type will be cc'd in request update notification emails. This is only for connections added by end users and not by analysts
Type INTEGER
Nullable false
ID
h_id
 System generated ID
Type INTEGER
Nullable false
Primary Key true
Auto Increment true
Request Type
h_requesttype
 The type of request. Incident, Service Request, Change Request, Problem, Known Error, Release
Type VARCHAR
Size 100
Nullable false
Indexed true
Service ID
h_fk_serviceid
 The ID of the service
Type INTEGER
Nullable false
Indexed true
Many to One
Services
h_itsm_services.h_pk_serviceid
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