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Your AI assistant can read this documentation directly, so it answers from the current content instead of guessing. Add one of the servers below to your client — they use the Model Context Protocol (MCP). Each one covers a different body of content, so add the one you need.

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Service Catalog

  • Article
  • 2 minutes to read

Details

Table ID: h_itsm_service_catalog

A list of Catalog Items defined in Service Manager (supports translations)

Table Attributes

Name Value
Primary Key h_id

Columns

Name & ID Description Column Attributes Relationships
BPM Name
h_bpm
 The Custom BPM Name
Type VARCHAR
Size 250
Nullable true
Catalog Date Published
h_date_published
 The Day and Time of the of when the Catalog was published
Type DATETIME
Nullable true
Catalog Date Updated
h_last_updated
 The Day and Time of the of when the Catalog was last updated
Type DATETIME
Nullable true
Catalog Description
h_catalog_description
 The Catalog Description
Type LONGTEXT
Nullable true
Catalog Icon
h_icon
 The Catalog Font Icon
Type VARCHAR
Size 255
Nullable true
Catalog ID
h_id
 The unique Catalog Id
Type INTEGER
Nullable false
Primary Key true
Catalog Language
h_language
 The Language of the Catalog
Type VARCHAR
Size 25
Nullable true
Indexed true
Catalog Order
h_order
 The Order of the Catalog
Type INTEGER
Nullable true
Catalog Title
h_catalog_title
 The Catalog Title / Summary
Type VARCHAR
Size 255
Nullable true
Catalog Visibility
h_visibility
 The Visibility of the Catalog i.e. Portals, Service Desk or Both
Type VARCHAR
Size 64
Nullable true
Indexed true
Date Created
h_date_created
 The creation date of the record.
Type DATETIME
Nullable true
Default Catalog Language
h_default_language
 The Default Language of the Catalog
Type VARCHAR
Size 25
Nullable true
Indexed true
Last Updated By
h_lastupdatedby_userid
 The user who last updated the record.
Type VARCHAR
Size 100
Nullable true
Linked Catalog ID
h_request_catalog_id
 The linked Catalog ID
Type INTEGER
Nullable true
Indexed true
Progressive Capture
h_pro_capture
 The Custom Progressive Capture
Type INTEGER
Nullable true
Published By
h_publishedby_userid
 The user who published the record.
Type VARCHAR
Size 100
Nullable true
Request Type
h_request_type
 The Request Type i.e. Incident / Service Request
Type VARCHAR
Size 64
Nullable true
Indexed true
Server Catalog ID
h_server_catalog_id
 The ID of the catalog stored in the server
Type INTEGER
Nullable true
Indexed true
Service ID
h_service_id
 The Service ID
Type INTEGER
Nullable true
Indexed true
Status
h_status
 The Status of the Catalog
Type VARCHAR
Size 25
Nullable true
Indexed true
Use Service Subscription
h_flg_use_service_subscription
 This determines if ALL Service's subscribers have visibility to the Catalog. By default, this flag will be set to 1 (i.e. Catalog's subscription model mirrors the Service's subscription model).
Type INTEGER
Nullable true
Indexed true
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