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Routing Rule Templates

  • Article
  • 1 minutes to read

Details

Table ID: h_itsm_routing_templates

Contains details of Service Manager routing rules that can be used to automatically raise the right Request with the right context

Table Attributes

Name Value
Primary Key h_id

Columns

Name & ID Description Column Attributes Relationships
Created By
h_created_by
 The user who created the record.
Type VARCHAR
Size 64
Nullable true
Indexed true
Date Created
h_created_date
 The creation date of the record.
Type DATETIME
Nullable true
Date Last Updated
h_last_updated_date
 The last updated Date/Time of a Routing Rule template.
Type DATETIME
Nullable true
Description
h_description
 Description of a Routing Rule template.
Type VARCHAR
Size 300
Nullable true
ID
h_id
 Id of a Routing Rule template.
Type INTEGER
Nullable false
Primary Key true
Auto Increment true
Last Updated By
h_last_updated_by
 The user who last updated a Routing Rule template.
Type VARCHAR
Size 64
Nullable true
Indexed true
Name
h_name
 Name of a Routing Rule template.
Type VARCHAR
Size 64
Nullable true
Indexed true
Template Configuration
h_configuration
 The configurations of a Routing Rule template (e.g. Request Type, Service) will be held as a JSON object.
Type LONGTEXT
Nullable true
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