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Request Types

  • Article
  • 1 minutes to read

Details

Table ID: h_itsm_request_types

Contains a list of supported Request types

Table Attributes

Name Value
Primary Key h_pk_id

Columns

Name & ID Description Column Attributes Relationships
Description
h_description
 The purpose of the request type
Type VARCHAR
Size 256
Nullable true
ID
h_pk_id
 System generated ID as we use composite key as well
Type INTEGER
Nullable false
Primary Key true
Auto Increment true
Is Custom
h_custom_type
 0 = a fixed system request type like incident, 1 = custom type created by administrator
Type INTEGER
Nullable false
Indexed true
Request Class
h_requesttype_class
 The request class custom type is based on. A custom type can be based on a non-custom request type i.e Major Incident could have request class Incident meaning the request record is stored in incidents extended table
Type VARCHAR
Size 100
Nullable true
Request Type
h_requesttype
 The request type, current hardcoded values would be Incident, Problem, Change, Known Error, Release and Service Rquest, this would be the FK reference to the h_requesttype column in the h_itsm_requests table
Type VARCHAR
Size 100
Nullable false
Indexed true
Request Type Configuration
h_config
 A JSON string containing the request type configuration information.
Type LONGTEXT
Nullable true
Request Type Feature Color
h_color
 The feature color that is used as a visual cue for this request type
Type VARCHAR
Size 32
Nullable false
Request Type Icon
h_icon_ref
 The icon to associate with this request type
Type VARCHAR
Size 64
Nullable false
Service Desk ID
h_desk_id
 Service Desk ID, for upcoming change to introduce service desk partitioning.
Type INTEGER
Nullable false
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