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Request External Chats

  • Article
  • 1 minutes to read

Details

Table ID: h_itsm_request_external_chats

Contains the external chats (e.g. MS Teams chats) started from a Request. The chat messages are held by the external system and are read from it on demand.

Table Attributes

Name Value
Primary Key h_id

Columns

Name & ID Description Column Attributes Relationships
Created By
h_created_by
 The user who started the chat
Type VARCHAR
Size 64
Nullable true
Date Created
h_date_created
 The date and time the chat was started
Type DATETIME
Nullable true
External Chat ID
h_external_chat_id
 The ID of the chat in the external system
Type VARCHAR
Size 255
Nullable false
External Chat Type
h_external_chat_type
 The external system that holds the chat, possible values [msteams]
Type VARCHAR
Size 32
Nullable false
ID
h_id
 The unique ID of the request external chat
Type INTEGER
Nullable false
Primary Key true
Auto Increment true
Request Reference
h_request_id
 Reference number of the request in the h_itsm_requests table
Type VARCHAR
Size 100
Nullable false
Indexed true
Many to One
Requests
h_itsm_requests.h_pk_reference
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