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Connect an AI assistant

Your AI assistant can read this documentation directly, so it answers from the current content instead of guessing. Add one of the servers below to your client — they use the Model Context Protocol (MCP). Each one covers a different body of content, so add the one you need.

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Request Connections

  • Article
  • 1 minutes to read

Details

Table ID: h_itsm_request_connections

contains a list of connections associated with a Request (contacts, basic users and users)

Table Attributes

Name Value
Primary Key h_id

Columns

Name & ID Description Column Attributes Relationships
Comment
h_comment
 Comment as to why this connection has been added
Type LONGTEXT
Nullable true
Connection Type
h_connection
 The type of connection
Type VARCHAR
Size 256
Nullable true
Created By
h_created_by
 The user who created the record.
Type VARCHAR
Size 64
Nullable true
Entity ID
h_entity_id
 The ID of the entity
Type LONGTEXT
Nullable true
Entity Type
h_entity
 reference number of the request in the h_itsm_request table
Type VARCHAR
Size 100
Nullable true
Indexed true
ID
h_id
 System generated ID of the questions
Type INTEGER
Nullable false
Primary Key true
Auto Increment true
Language
h_language
 The language the comment is written
Type VARCHAR
Size 25
Nullable true
Indexed true
Reference
h_request_id
 reference number of the request in the h_itsm_request table
Type VARCHAR
Size 100
Nullable true
Indexed true
Many to One
Requests
h_itsm_requests.h_pk_reference
Source
h_source
 Source to specify whether the connection was added from the analyst request view or by the end user through the employee portal(e.g. user, portal)
Type VARCHAR
Size 32
Nullable true
Timestamp
h_timestamp
 Date and time that the connection was added to the Request
Type DATETIME
Nullable true
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