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Connect an AI assistant

Your AI assistant can read this documentation directly, so it answers from the current content instead of guessing. Add one of the servers below to your client — they use the Model Context Protocol (MCP). Each one covers a different body of content, so add the one you need.

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Priority

  • Article
  • 1 minutes to read

Details

Table ID: h_itsm_priority

Contains information about Service Manager priorities, including their order and associated colors

Table Attributes

Name Value
Primary Key h_pk_priorityid

Columns

Name & ID Description Column Attributes Relationships
Date Created
h_date_created
 The creation date of the record.
Type DATETIME
Nullable true
Date Updated
h_last_updated
 The Day and Time of the of when the urgency was last updated
Type DATETIME
Nullable true
Priority
h_priorityname
 The display name of the priority
Type VARCHAR
Size 100
Nullable true
Indexed true
Priority ID
h_pk_priorityid
 The unique ID for the priority
Type INTEGER
Nullable false
Primary Key true
Priority Level
h_priorityorder
 Level of Priority from Highest to Lowest
Type INTEGER
Nullable true
Indexed true
Request Priority Color
h_color
 Color to be displayed on the request list for this priority
Type VARCHAR
Size 100
Nullable true
Status
h_status
 The status of the priority
Type VARCHAR
Size 32
Nullable true
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