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Connect an AI assistant

Your AI assistant can read this documentation directly, so it answers from the current content instead of guessing. Add one of the servers below to your client — they use the Model Context Protocol (MCP). Each one covers a different body of content, so add the one you need.

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FAQs

  • Article
  • 2 minutes to read

Details

Table ID: h_itsm_faqs

Details of FAQs and supported translations

Table Attributes

Name Value
Primary Key h_id

Columns

Name & ID Description Column Attributes Relationships
Created By
h_createdby_userid
 The user who created the record.
Type VARCHAR
Size 100
Nullable true
Date Created
h_date_created
 The creation date of the record.
Type DATETIME
Nullable true
Default Language
h_default_language
 The Default fallback Language of the Q-A for the FAQ
Type VARCHAR
Size 64
Nullable true
FAQ Answer
h_answer
 The FAQ Answer
Type LONGTEXT
Nullable true
FAQ Date Published
h_date_published
 The Day and Time of the of when the FAQ was published
Type DATETIME
Nullable true
FAQ Date Updated
h_last_updated
 The Day and Time of the of when the FAQ was last updated
Type DATETIME
Nullable true
FAQ Id
h_faq_id
 The FAQ ID
Type INTEGER
Nullable true
Indexed true
FAQ Question
h_question
 The FAQ Question
Type VARCHAR
Size 255
Nullable true
FAQ Status
h_status
 The current status of the FAQ
Type VARCHAR
Size 50
Nullable true
Indexed true
FAQ Visibility
h_visibility
 The visibility of the FAQ. The options are portals, serviceDesk or both.
Type VARCHAR
Size 64
Nullable true
Indexed true
Feedback Count
h_feedback_count
 The tally of the Feedback Count
Type INTEGER
Nullable true
Feedback Dislikes
h_feedback_dislikes
 The tally of the Feedback Dislikes
Type INTEGER
Nullable true
Feedback Likes
h_feedback_likes
 The tally of the Feedback Likes
Type INTEGER
Nullable true
ID
h_id
 The ID of the FAQ
Type INTEGER
Nullable false
Primary Key true
Language
h_language
 Current Language of the Q-A for the FAQ
Type VARCHAR
Size 64
Nullable true
Indexed true
Last Updated By
h_lastupdatedby_userid
 The user who last updated the record.
Type VARCHAR
Size 100
Nullable true
Media Link
h_media_link
 Link for the Media - YouTube video
Type LONGTEXT
Nullable true
Order
h_order
 Order of FAQs in the Portals
Type INTEGER
Nullable true
Portal Usage
h_portal_usage
 The areas in the portals (employee and customer) the article will be returned
Type VARCHAR
Size 64
Nullable true
Indexed true
Published By
h_publishedby_userid
 The user who published the record.
Type VARCHAR
Size 100
Nullable true
Service Desk Usage
h_desk_usage
 The areas in the service desk the article will be returned
Type VARCHAR
Size 64
Nullable true
Indexed true
Service Id
h_service_id
 The Service ID the FAQ is linked to
Type INTEGER
Nullable true
Indexed true
Service Id
h_service_name
 The Service Name the FAQ is linked to
Type VARCHAR
Size 200
Nullable true
Views Count
h_view_count
 Number of users who have viewed the FAQ
Type INTEGER
Nullable true
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