Documentation

    {{docApp.userSession.userId}}
    {{docApp.userSession.userName}}
    {{docApp.userSession.email}}
    Issuer : {{docApp.userSession.issuerInstance}}
    Expires : {{new Date(docApp.userSession.validUntil).toLocaleDateString()}}

{{docApp.title}}

{{docApp.description}}

Connect an AI assistant

Your AI assistant can read this documentation directly, so it answers from the current content instead of guessing. Add one of the servers below to your client — they use the Model Context Protocol (MCP). Each one covers a different body of content, so add the one you need.

The catalog did not load. Refresh the page to try again.

Loading…

How can we help?

{{docApp.searchError}}

Searching in {{docApp.searchFilterBySpecificBookTitle}}

 {{docApp.currentResultsSearchText}}  in {{docApp.searchFilterBySpecificBookTitle}}
Found {{docApp.searchResponse.totalResultsAvailable}} matches. Showing the top {{docApp.searchResponse.results ? docApp.searchResponse.results.length : 0}}. Use a more specific search to further narrow down the results.
No documentation pages match this search, so all content types are shown. Most matches are in {{docApp.searchDocTypeRescue.best.name}}.
There is no book with the ID "{{docApp.searchBookRescue.bid}}", so the book filter from this link was ignored and results from all books are shown.

You have an odd number of " characters in your search terms - each one needs closing with a matching " character!

  • {{resultItem.title}} {{resultItem.matchedBy === 'semantic' ? 'semantic' : (resultItem.matchedBy === 'both' ? 'keyword + semantic' : 'keyword')}}

    {{resultItem.url}}

{{docApp.libraryHomeViewProduct.title || docApp.libraryHomeViewProduct.id}}

{{docApp.libraryHomeViewProduct.description}}

  1. {{book.title}}

Simple Lists

The Simple Lists provide a way to define different pick lists or combo-box selections that are used through out the Service Manager app. The available options in a pick list or combo-box can also be translated into different languages from within the Simple List editor.

Service Manager Simple Lists

A number of Simple Lists are installed with Service Manager.

List Name Description
bpmAuthorisationType This list is used in conjunction with the “Auto Assign Authorization” workflow nodes. The authorization types specified in this list are relied upon by the underlying operation
bpmBoolean Used in conjunction with many Service Manager workflow operations which require a “Yes” or “No” for options in automated tasks (e.g. Shown when choosing whether to include a System Timeline Update, an option supported by various automated operations).
bpmRequestAction Used to display the list of the available Action Tabs in a Request. This is used in conjunction with the Service Manager Suspend operations when setting the “Action Focus” option.
bpmRequestConnections This list is used in conjunction with the Connection-related workflow operations. When adding or emailing the connections of a request via the corresponding workflow operations, the Connection type is specified and takes the values from this list. The Connection types specified in this list are relied upon by the underlying operation and therefore the existing values should not be changed or any new values added.
bpmRequestResolveAction Used to supply the values “Resolve” and “Close” in the workflow operation “Resolve Linked Requests”.
bpmRequestStatus This list is used in conjunction with various Service Manager workflow operations which use status values. E.g. the operations “Update Request Status” or “Suspend Wait for Status Change”. The request statuses specified in this list are relied upon by the underlying operation and therefore the existing values should not be changed or any new values added.
bpmRequestTimelineVisibility This list is used in conjunction with various Service Manager workflow operations which add a timeline update as part of their operation. The timeline update can have a visibility level applied which governs who can see that particular update. The timeline visibility levels specified in this list are relied upon by the underlying operation and therefore the existing values should not be changed or any new values added.
bpmRequestType Used to display a list of the available Request types in Service Manager. This is used when configuring the “Request Type” option in the “Resolve Linked Requests” workflow operation.
CancelationReasons This list supplies the Cancelation reasons that are available when a request is canceled using the corresponding “Cancel” request action button. Items can be added or removed from this list to suit your requirements.
changeCategory This list provides the typical Change Categories “Major”, “Minor”, and “Significant”. . Currently, this is not tied to any existing form or menu and can be used at your convenience to support any Intelligent Capture custom form you create.
changeRequestType This list supplies the values found on the “Change Type” Intelligent Capture form. Items can be added or removed from this list to suit your requirements.
integrationJiraIssueType
integrationJiraProjectName
releaseCategory This list provides the release categories “Major”, “Minor”, and “Significant”. Currently, this is not tied to any existing form or menu and can be used at your convenience to support any Intelligent Capture custom form you create.
releaseRequestType This list supplies the values found on the “Release Type” Intelligent Capture form. Items can be added or removed from this list to suit your requirements.
Report Categories This list is used in conjunction with Service Manager In-App reporting (a feature currently in development). It supplies the different categories used to sort the various Service Manager Reports that will be shipped with the feature. The Report Categories specified in this list are relied upon by the Service Manager Application and therefore the existing values should not be changed or any new values added.
Report Table Headings This list is used in conjunction with Service Manager In-App reporting (a feature currently in development). It lists the currently available column headings that can be displayed within the in-app reports shipped with the feature. The Report column headings specified in this list are relied upon by the Service Manager Application and therefore the existing values should not be changed or any new values added.
Reports This list is used in conjunction with Service Manager In-App reporting (a feature currently in development). It lists the currently available in-app reports that will be shipped with the feature. The Report names specified in this list are relied upon by the Service Manager Application and therefore the existing values should not be changed or any new values added.
requestConnectionType When adding a connection to a request either via the Connection action button within the request or via a workflow operation it is necessary to specify a connection type. This list supplies the available values. The connection types specified in this list are relied upon by the Service Manager Application and therefore the existing values should not be changed or any new values added.
serviceCategory The service category is a list of values that can used to help organize the services you create. Service categories are simply a way of grouping or classifying Services. Items can be added or removed from this list to suit your requirements.
serviceStatus Contains the Service Status values used to manage the services within the Service Portfolio. The status values specified in this list are relied upon by the Service Manager Application and therefore the existing values should not be changed or any new values added.
  • Version {{docApp.book.version}}
  • Node {{docApp.node}} / {{docApp.build}}
In This Document