Documentation
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INDEX

Documentation Library

Search for information on Hornbill Documentation.

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Have questions about this site?

What is this site?

  • This website is Hornbill's new product documentation website and is currently under development.
  • It is intended that all existing and future public-facing documentation we produce will be available to search, browse and share.
  • Hornbill's current documentation is available at Hornbill Wiki but over time this content will be migrated to this documentation site.
  • Please feel free to have a look around at any time.

Why has Hornbill created this site?

  • Hornbill's products have moved on considerably since we introduced it almost 10 years ago. At the time, the MediaWiki tool was sufficient, but we have outgrown it.
  • Our customers are more enterprise focused and more self-sufficient than ever before, so for 2023 and beyond we have established a new documentation platform and team to drive our documentation initiative forwards.
  • We are aiming to deprecate the use of Hornbill Wiki for most Hornbill related documentation.
  • We want to enable our growing partner network with product resources and information, documentation beyond our Wiki approach is required.
  • We could definitely do with some help, and may even pay for some! If you have domain knowledge and would like to help, please check out our Hornbill Docs Contributor Guide and contact the Hornbill docs team at docs@hornbill.com.

What will this site be good for?

  • Community contribution will be facilitated, encouraged, and most welcome.
  • High quality documentation, will be kept up to date as rapidly as our products evolve.
  • Real-time content search and discovery.
  • Articles organized into books, books into libraries, creating a more natural and logical structure to our documentation.
  • Legacy API documentation and various other documentation sources will all be consolidated into a single unified documentation system.
  • Documentation available in browser as well as printable/viewable as PDF on demand.
  • Personalized documentation experience, allowing dark/light mode, article subscriptions, social media sharing and other useful features.
  • Almost all publicly available documentation on docs.hornbill.com will be open-source and available to fork on GitHub, allowing customers to derive their own custom documentation around Hornbill products should they wish to.

What is the timeline for this site?

  • We have taken the decision to publish and make available early, there is very little content at this time.
  • As and when we have completed/usable documentation, it will be published here.
  • We have a host of additional features we wish to add over time, so please watch this space.
  • We expect most of our existing documentation should be reviewed/migrated to docs.hornbill.com over the coming months.
  • The documentation project will be ongoing, will continue to expand, evolve and improve day-by-day.

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Simple Lists

The Simple Lists provide a way to define different pick lists or combo-box selections that are used through out the Service Manager app. The available options in a pick list or combo-box can also be translated into different languages from within the Simple List editor.

Service Manager Simple Lists

A number of Simple Lists are installed with Service Manager.

List Name Description
bpmAuthorisationType This list is used in conjunction with the “Auto Assign Authorization” business process nodes. The authorization types specified in this list are relied upon by the underlying operation
bpmBoolean Used in conjunction with many Service Manager business process operations which require a “Yes” or “No” for options in automated tasks (e.g. Shown when choosing whether to include a System Timeline Update, an option supported by various automated operations).
bpmRequestAction Used to display the list of the available Action Tabs in a Request. This is used in conjunction with the Service Manager Suspend operations when setting the “Action Focus” option.
bpmRequestConnections This list is used in conjunction with the Connection-related business process operations. When adding or emailing the connections of a request via the corresponding business process operations, the Connection type is specified and takes the values from this list. The Connection types specified in this list are relied upon by the underlying operation and therefore the existing values should not be changed or any new values added.
bpmRequestResolveAction Used to supply the values “Resolve” and “Close” in the business process operation “Resolve Linked Requests”.
bpmRequestStatus This list is used in conjunction with various Service Manager business process operations which use status values. E.g. the operations “Update Request Status” or “Suspend Wait for Status Change”. The request statuses specified in this list are relied upon by the underlying operation and therefore the existing values should not be changed or any new values added.
bpmRequestTimelineVisibility This list is used in conjunction with various Service Manager business process operations which add a timeline update as part of their operation. The timeline update can have a visibility level applied which governs who can see that particular update. The timeline visibility levels specified in this list are relied upon by the underlying operation and therefore the existing values should not be changed or any new values added.
bpmRequestType Used to display a list of the available Request types in Service Manager. This is used when configuring the “Request Type” option in the “Resolve Linked Requests” business process operation.
CancellationReasons This list supplies the Cancelation reasons that are available when a request is canceled using the corresponding “Cancel” request action button. Items can be added or removed from this list to suit your requirements.
changeCategory This list provides the typical Change Categories “Major”, “Minor”, and “Significant”. . Currently, this is not tied to any existing form or menu and can be used at your convenience to support any progressive capture custom form you create.
changeRequestType This list supplies the values found on the “Change Type” progressive capture form. Items can be added or removed from this list to suit your requirements.
integrationJiraIssueType
integrationJiraProjectName
releaseCategory This list provides the release categories “Major”, “Minor”, and “Significant”. Currently, this is not tied to any existing form or menu and can be used at your convenience to support any progressive capture custom form you create.
releaseRequestType This list supplies the values found on the “Release Type” progressive capture form. Items can be added or removed from this list to suit your requirements.
Report Categories This list is used in conjunction with Service Manager In-App reporting (a feature currently in development). It supplies the different categories used to sort the various Service Manager Reports that will be shipped with the feature. The Report Categories specified in this list are relied upon by the Service Manager Application and therefore the existing values should not be changed or any new values added.
Report Table Headings This list is used in conjunction with Service Manager In-App reporting (a feature currently in development). It lists the currently available column headings that can be displayed within the in-app reports shipped with the feature. The Report column headings specified in this list are relied upon by the Service Manager Application and therefore the existing values should not be changed or any new values added.
Reports This list is used in conjunction with Service Manager In-App reporting (a feature currently in development). It lists the currently available in-app reports that will be shipped with the feature. The Report names specified in this list are relied upon by the Service Manager Application and therefore the existing values should not be changed or any new values added.
requestConnectionType When adding a connection to a request either via the Connection action button within the request or via a business process operation it is necessary to specify a connection type. This list supplies the available values. The connection types specified in this list are relied upon by the Service Manager Application and therefore the existing values should not be changed or any new values added.
serviceCategory The service category is a list of values that can used to help organize the services you create. Service categories are simply a way of grouping or classifying Services. Items can be added or removed from this list to suit your requirements.
serviceStatus Contains the Service Status values used to manage the services within the Service Portfolio. The status values specified in this list are relied upon by the Service Manager Application and therefore the existing values should not be changed or any new values added.
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