Documentation
    {{docApp.userSession.userId}}
    {{docApp.userSession.userName}}
    {{docApp.userSession.email}}
    Issuer : {{docApp.userSession.issuerInstance}}
    Expires : {{new Date(docApp.userSession.validUntil).toLocaleDateString()}}

{{docApp.title}}

{{docApp.description}}

How can we help?

{{docApp.searchError}}
{{product.name}}

Searching in {{docApp.searchFilterBySpecificBookTitle}}

{{docApp.searchResultFilteredItems.length}} results for: {{docApp.currentResultsSearchText}} in {{docApp.searchFilterBySpecificBookTitle}}
Search results have been limited. There are a total of {{docApp.searchResponse.totalResultsAvailable}} matches.

You have an odd number of " characters in your search terms - each one needs closing with a matching " character!

{{docApp.libraryHomeViewProduct.title || docApp.libraryHomeViewProduct.id}}

{{docApp.libraryHomeViewProduct.description}}

  1. {{book.title}}

{{group.title || group.id}}

{{group.description}}

  1. {{book.title}}

{{group.title}}

{{book.title}}
More...

Request Notices

Use this Hornbill Automation to add or remove a notice which is displayed at the top of the request.

Add Notice

Use this Hornbill Automation to add a notice to the top of the request. Options Request ID The Request Id of the request the connection(s) are being removed from. This should be set to Auto Notice Type The type of notice (Alert or Information). The default value is “Information”. Notice Text The text that will be displayed. This has a limit of 255 characters Notice Visibility The visibility of the notice (Portals System Timeline Update Select if the default system text will be added to the timeline for this action Manual Timeline Update Select Yes to override the default System timeline Text, and add your own text which will appear in the timeline update for this action Timeline Visibility Choose what level of visibility will be automatically applied to this update. Choosing anything other than Customer will result in the customer not seeing the update in the timeline of their requests on the Service or Customer Portals

Remove Notice

Use this Hornbill Automation to remove one or all notices on a request Options Request ID The Request Id of the request the connection(s) are being removed from. This should be set to Auto Notice ID The ID of the notice that needs removing. This can be taken as a variable from the output of the Hornbill Automation that created the notice Notice Type This will remove notices of the selected type. Information or Alert Notice Text Contains Remove any notice that contains this text Notice Source Remove notices based on the source. Either BPM Workflow or Manually added notices. Notice Visibility Remove notices that are set to a particular Visibility. Portals, Service Desk, or Both

  • Version {{docApp.book.version}}
  • Node {{docApp.node}} / {{docApp.build}}
In This Document