Remove Attachments

This task will remove attachments from the request using the specified options.

• This automation can be used to remove known image files that have been added to a request when the request has been raised by an email that includes images in an email signature.
• For security, some attachments may need to be removed once they have been processed and there is no further need to keep them.
• To help maintain space utilization, after a request has been closed, attachments can be removed. Using the Exclusion option, you can specify the attachments that you want to keep.

Options

• Request ID: This is a mandatory field. Setting this to Auto will use the global variable for the request that the workflow is running on.
• Included File Extensions: Add one or more file extensions that match the files that need to be removed.
• Include Key Words: Comma-separated list of keywords. Attachment filenames that include a key word are to be removed.
• Exclude Key Words: Comma-separated list of keywords. Attachment filenames that include a key word are not to be removed.