Documentation

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Problem Record Automation

Use these nodes at any stage in a workflow to automate Problem Record specific actions.

Get Information

  • Problem Details
    Use this node to get the Accepted Solution, Root Cause, and the Workaround from a problem record.

Suspend

  • Wait for Workaround
    Use this node to suspend the BPM Workflow and wait for a workaround to be added to the Problem Record.

Update Problem

  • Problem Details
    Use this node to update the workaround and root cause on a Problem Record.
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