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Connect an AI assistant

Your AI assistant can read this documentation directly, so it answers from the current content instead of guessing. Add one of the servers below to your client — they use the Model Context Protocol (MCP). Each one covers a different body of content, so add the one you need.

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Entity Details: ServiceRequests

Description

This defines a related request service entity

Details

  • Application Reference: com.hornbill.servicemanager
  • Table: h_itsm_servicerequests
  • Display Name: Service Requests

Entity Options

  • Enable Webhooks: true (default)
  • Visible To Reporting: false (default)
  • Enable Business Rules: false (default)
  • Disable Direct Access: false (default)

Entity Name List

No entity name list options have been defined.

Access Control

No access controls have been defined.

Entity Access Control

  • Privilege Level: user

Browse

app.h.searchEntityRecords

Update

app.h.updateEntityRecord

Delete Record

app.h.deleteEntityRecord

Search and Browse Control

Filter

No search filter has been defined.

Searchable Columns

  • h_fk_reference
  • h_fk_serviceid

Result Columns

  • h_custom_a
  • h_custom_b
  • h_custom_c
  • h_fk_reference
  • h_fk_serviceid

Free Text Index

Free text search index is not enabled for this entity.

File Attachment Store

No file attachment store details defined.

Activity Stream

This entity has no activity stream defined.

Data Change Log

Data change log has not been enabled on this entity.

Entity Relationships

One-to-One

Name Related Entity Reference Key Foreign Key Mandatory Managed
Requests Requests h_pk_reference h_fk_reference false false
RequestsExtended RequestsExtended h_request_id h_fk_reference false false
In This Document