Documentation

This is taking longer than usual. If nothing appears, refresh the page.

Documentation

{{docApp.title}}

{{docApp.description}}

Connect an AI assistant

Your AI assistant can read this documentation directly, so it answers from the current content instead of guessing. Add one of the servers below to your client — they use the Model Context Protocol (MCP). Each one covers a different body of content, so add the one you need.

The catalog did not load. Refresh the page to try again.

Loading…

How can we help?

{{docApp.searchError}}

Searching in {{docApp.searchFilterBySpecificBookTitle}}

 {{docApp.currentResultsSearchText}}  in {{docApp.searchFilterBySpecificBookTitle}}
Found {{docApp.searchResponse.totalResultsAvailable}} matches. Showing the top {{docApp.searchResponse.results ? docApp.searchResponse.results.length : 0}}. Use a more specific search to further narrow down the results.
No documentation pages match this search, so all content types are shown. Most matches are in {{docApp.searchDocTypeRescue.best.name}}.
There is no book with the ID "{{docApp.searchBookRescue.bid}}", so the book filter from this link was ignored and results from all books are shown.

You have an odd number of " characters in your search terms - each one needs closing with a matching " character!
  • {{resultItem.title}} {{resultItem.matchedBy === 'semantic' ? 'semantic' : (resultItem.matchedBy === 'both' ? 'keyword + semantic' : 'keyword')}}

    {{resultItem.url}}

{{docApp.libraryHomeViewProduct.title || docApp.libraryHomeViewProduct.id}}

{{docApp.libraryHomeViewProduct.description}}

  1. {{book.title}}

Entity Details: Incidents

Description

This contains the Incidents records.

Details

  • Application Reference: com.hornbill.servicemanager
  • Table: h_itsm_incidents
  • Display Name: Incidents

Entity Options

  • Enable Webhooks: true
  • Visible To Reporting: false (default)
  • Enable Business Rules: false (default)
  • Disable Direct Access: false (default)

Entity Name List

  • ID Column: h_pk_id
  • Filter: No filter
  • Columns:
    • No entity name list columns have been specified.

Access Control

No access controls have been defined.

Entity Access Control

  • Privilege Level: user

Browse

app.h.searchEntityRecords

Update

app.h.updateEntityRecord

Delete Record

app.h.deleteEntityRecord

Search and Browse Control

Filter

No search filter has been defined.

Searchable Columns

  • h_fk_reference

Result Columns

  • h_fk_reference
  • h_pk_id

Free Text Index

Free text search index is not enabled for this entity.

File Attachment Store

No file attachment store details defined.

Activity Stream

This entity has no activity stream defined.

Data Change Log

Data change log has not been enabled on this entity.

Entity Relationships

One-to-One

Name Related Entity Reference Key Foreign Key Mandatory Managed
Requests Requests h_pk_reference h_fk_reference false false
RequestsExtended RequestsExtended h_request_id h_fk_reference false false

Many-to-One

Name Related Entity Reference Key Foreign Key Mandatory Managed Mapped Values
Services Services h_pk_serviceid h_fk_serviceid false false No mapped values defined
In This Document