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Project Relationships

Associate related entities to the project and define how they are related. It is possible to relate Changes, Releases, Service Requests, Services and Configuration Items if the Service Manager Application is also installed on your instance. It is possible to relate Suppliers if the Supplier Manager Application is also installed on your instance. Project Stakeholders will only be able to search for and relate Request, Assets and Services they have the rights to view from Service Manager Project Stakeholders will only be able to search for and relate Suppliers they have the rights to view from Supplier Manager

Define a New Relationship

Select the + Icon to define a new relationship.

  • Select the entity type and search for the entity/s you wish to relate to the project.

  • Define how the entity is related to the project by selecting a Relationship type against each entity you are adding

Selected Project Relationships will be displayed in the list, but at this stage have not been added to the project.

Repeat the above process to add more entities from any of the entity types and define their Relationships to the project.

When finished and happy with the entities in the Selected Project Relationships list select the Add button to add them to the Project

Raise Projects From Service Manager Business Processes

Use the Hornbill Integration Bridge (iBridge) in the business processes supporting requests in Service Manager to automate the creation of new Projects in Project Manager. Once a new Project has been created in the Service Manager business process linked to a request, the request the process is running against will automatically be related to the new project in the Project Relationships list. Read more about the Project Manager iBridge options from the link in the related articles section above.

Administration

All entities added to or removed from the project, or any changes to their relationship type are automatically audited and available to view in the audit trail tab on the project.

Manage the available Relationship Types in the admin console and simple lists

  • Project Relationship Type Assets
  • Project Relationship Type Requests
  • Project Relationship Type Services
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