Documentation

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How can we help?

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Overview

Hornbill’s Live Chat provides a great way for customers and end users to get in touch with the Service Desk. From the Service Portal a customer can initiate a chat session with an agent. In response, the agent can chat, send videos, transfer files and even have other co-workers join in the chat if more help is needed. If an immediate solution is not available, simple raise a Service Manager request right from the chat session.

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