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Connect an AI assistant

Your AI assistant can read this documentation directly, so it answers from the current content instead of guessing. Add one of the servers below to your client — they use the Model Context Protocol (MCP). Each one covers a different body of content, so add the one you need.

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Chat Sessions

Details

Table ID: h_lc_sessions

Contains details about each chat session.

Table Attributes

Name Value
Primary Key h_session_id

Columns

Name & ID Description Column Attributes Relationships
Agent Id
h_agent_id
Id of the Agent that currently is assigned to the Chat Session
Nullable true
Type VARCHAR
Size 64
Agent unread count
h_agent_unread_count
Number of messages unread by agent
Type INTEGER
Close Time
h_close_time
Time Taken from when a chat is started to when it is closed (including the initial response time)
Nullable true
Type INTEGER
Size 10
Created On
h_created_on
When the Chat Session was created
Nullable false
Type DATETIME
Id
h_session_id
Session id
Primary Key true
Type VARCHAR
Size 16
One to Many
h_lc_sessions_messages.h_session_id
Response Time
h_response_time
Time Taken for an Agent to respond initially to the session
Nullable true
Type INTEGER
Size 10
Status
h_status
Chat Session Status, 1=Waiting, 2=In Progress, 3=Solved, 99=Cancelled, 100=Expired
Nullable false
Type INTEGER
Update On
h_updated_on
When the Chat Session was last Updated
Nullable false
Type DATETIME
User Id
h_user_id
User Id that initiated has the Chat Session
Nullable false
Type VARCHAR
Size 64
In This Document