Documentation
    {{docApp.userSession.userId}}
    {{docApp.userSession.userName}}
    {{docApp.userSession.email}}
    Issuer : {{docApp.userSession.issuerInstance}}
    Expires : {{new Date(docApp.userSession.validUntil).toLocaleDateString()}}

{{docApp.title}}

{{docApp.description}}

How can we help?

{{docApp.searchError}}
{{product.name}}

Searching in {{docApp.searchFilterBySpecificBookTitle}}

{{docApp.searchResultFilteredItems.length}} results for: {{docApp.currentResultsSearchText}} in {{docApp.searchFilterBySpecificBookTitle}}
Search results have been limited. There are a total of {{docApp.searchResponse.totalResultsAvailable}} matches.

You have an odd number of " characters in your search terms - each one needs closing with a matching " character!

{{docApp.libraryHomeViewProduct.title || docApp.libraryHomeViewProduct.id}}

{{docApp.libraryHomeViewProduct.description}}

  1. {{book.title}}

{{group.title || group.id}}

{{group.description}}

  1. {{book.title}}

{{group.title}}

{{book.title}}
More...

Introduction

In Hornbill Live Chat a session can be accepted by only one agent but multiple agents can participate if and when required, when a second agent posts a message they are automatically added as a participant.

Chat Feed

When a Chat Sessions is created by a user an initial post is made using the following translation:

  • guest.com.hornbill.livechat.portals.portal.session.initialMessage - Session Created by: %1

When an agent accepts a chat session an initial post is made using the following translation:

  • guest.com.hornbill.livechat.portals.portal.session.acceptMessage - Welcome, my name is %1 how can i help you today?

When a chat session is closed a post is made using the following translation:

  • guest.com.hornbill.livechat.portals.portal.session.closeMessge - Session Closed By: %1

When the browser is closed on an active chat session a post is made using the following translation:

  • guest.com.hornbill.livechat.portals.portal.session.closeMessge - Session Closed By: %1

Note: the %1 in both translations is important and used to allow the system to inject the markup to make the name or chat session id clickable.

![Live Chat Translation Strings /_books/livechat-config/images/lc_notification_strings2.png)

Attachments

File attachments that meet the Platform Security Restrictions on Size and Extension can be added to a message and appear to both the Agent and the End User.

![Live Chat File Attachments View/_books/livechat-config/images/lc_file_attachments.png)

Integration

The following content can be embedded in a Chat Session:

  • Tweet
  • Embedded Images (Copy and Paste)
  • YouTube Videos
  • Vimeo
  • Vine
  • Version {{docApp.book.version}}
  • Node {{docApp.node}} / {{docApp.build}}
In This Document