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INDEX

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Have questions about this site?

What is this site?

  • This website is Hornbill's new product documentation website and is currently under development.
  • It is intended that all existing and future public-facing documentation we produce will be available to search, browse and share.
  • Hornbill's current documentation is available at Hornbill Wiki but over time this content will be migrated to this documentation site.
  • Please feel free to have a look around at any time.

Why has Hornbill created this site?

  • Hornbill's products have moved on considerably since we introduced it almost 10 years ago. At the time, the MediaWiki tool was sufficient, but we have outgrown it.
  • Our customers are more enterprise focused and more self-sufficient than ever before, so for 2023 and beyond we have established a new documentation platform and team to drive our documentation initiative forwards.
  • We are aiming to deprecate the use of Hornbill Wiki for most Hornbill related documentation.
  • We want to enable our growing partner network with product resources and information, documentation beyond our Wiki approach is required.
  • We could definitely do with some help, and may even pay for some! If you have domain knowledge and would like to help, please check out our Hornbill Docs Contributor Guide and contact the Hornbill docs team at docs@hornbill.com.

What will this site be good for?

  • Community contribution will be facilitated, encouraged, and most welcome.
  • High quality documentation, will be kept up to date as rapidly as our products evolve.
  • Real-time content search and discovery.
  • Articles organized into books, books into libraries, creating a more natural and logical structure to our documentation.
  • Legacy API documentation and various other documentation sources will all be consolidated into a single unified documentation system.
  • Documentation available in browser as well as printable/viewable as PDF on demand.
  • Personalized documentation experience, allowing dark/light mode, article subscriptions, social media sharing and other useful features.
  • Almost all publicly available documentation on docs.hornbill.com will be open-source and available to fork on GitHub, allowing customers to derive their own custom documentation around Hornbill products should they wish to.

What is the timeline for this site?

  • We have taken the decision to publish and make available early, there is very little content at this time.
  • As and when we have completed/usable documentation, it will be published here.
  • We have a host of additional features we wish to add over time, so please watch this space.
  • We expect most of our existing documentation should be reviewed/migrated to docs.hornbill.com over the coming months.
  • The documentation project will be ongoing, will continue to expand, evolve and improve day-by-day.

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macOS Management

  • Article
  • 3 minutes to read

macOS Management

Manage macOS users and devices with simple/automated actions in Hornbill. No need to jump between tools.

Package Details

  • Vendor: Apple
  • Target Platform: macOS
  • Package Type: Server and Workstation Management

Why use this

Direct control of macOS users

Empower service desk analysts and IT ops teams with direct control over macOS user accounts and devices—from inside the Hornbill UI.

Example: Automate macOS password management to reduce calls to your service desk.

Benefits

  • Reduce service desk call times
  • Accelerate service restoration
  • Reduce the number of deskside visits
  • Cut IT ops workloads
  • Automate macOS admin processes

How to get it

  • You can try out ITOM for free (not for production use, limited runs) by installing the ITOM application from the Hornbill App Store.
  • If you would like to explore ITOM and consider subscribing, please contact your account manager here.

Requirements

  • Install the Hornbill Site Integration Server inside your firewall (if you don’t already have it)

Authentication

When creating jobs for operations contained within this package, they need to be run on the target machine as a user who has the correct privileges within your environment. To create and securely store keys:

  • In the Configuration area of your Hornbill instance, navigate to Platform Configuration > Security > KeySafe;
  • Click on the + Create New Key button, then select Username + Password;
  • Give the KeySafe Key a Title (this is the name/identifier for the Active Directory account as you will see it when creating an IT Automation Job, or adding an IT Automation node to a Workflow);
  • Optionally add a Description;
  • Populate the Username field with the username for the account being used on the target machine;
  • Populate the Password field with the password for the above account;
  • Select Create Key to save.

Credentials

Accounts used when executing jobs against operations contained within this package must adhere to the following requirements:

  • The target machine must have a local admin user that will be used for running the operations;
  • Remote Login must be enabled for the above user (System Preferences > Sharing > Remote Login);
  • Configuration for the user must be added to the sudoers file on the target machine, to allow the above user to sudo without a password (example: someadminuser ALL = (ALL) NOPASSWD:ALL).

Package Automations

OperationDescription
Firewall - Block App This operation will block incoming connections for an application in the firewall on a macOS device.
Firewall - Disable Stealth Mode This operation will disable stealth mode on the firewall on a macOS device.
Firewall - Enable Stealth Mode This operation will enable stealth mode on the firewall on a macOS device.
Firewall - Unblock App This operation will unblock/allow incoming connections for an application in the firewall on a macOS device.
Shutdown This operation will shutdown or reboot a macOS device.
User - Add to Group This operation will add a local user to a local group on a macOS device.
User - Create This operation will create a new local user account on a macOS device.
User - Delete This operation will delete a local user account from a macOS device.
User - Disable This operation will disable a local user account on a macOS device.
User - Enable This operation will enable a local user account on a macOS device.
User - Log Out This operation will log out a local user session on a macOS device.
User - Remove from Group This operation will remove a local user from a local group on a macOS device.

See also

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