Exchange Unified Messaging Management

Manage Unified Messaging (UM) in your on-premise Exchange Server to give your users combined email and voice messaging access across all their devices

Package Details

• Vendor: Microsoft
• Target Platform: Windows 64-bit
• Package Type: Server and Workstation Management

Why use this

Control Microsoft Unified Messaging

Manage the use of Unified Messaging features like Outlook Voice Access and Call Answering Rules so that users can listen to messages inside Outlook or from any phone. UM combines voice messaging and email messaging into one mailbox that can be accessed from many different devices. Users can listen to their messages from their email Inbox or by using Outlook Voice Access from any telephone.

See the Install Exchange Management Tools documentation for more information: https://docs.microsoft.com/en-us/exchange/plan-and-deploy/post-installation-tasks/install-management-tools?view=exchserver-2019 Example: Enable user access to Unified Messaging as part of your automated onboarding process. Disable access to UM in the offboarding process.

Benefits

• Empower service desk agents and automated processes with control over MS UMM
• Automate onboarding and offboarding tasks
• Reduce IT ops workloads

How to get it

• You can try out ITOM for free (not for production use, limited runs) by installing the ITOM application from the Hornbill App Store.
• If you would like to explore ITOM and consider subscribing, please contact your account manager here.

Requirements

• Install the Hornbill Site Integration Server inside your firewall (if you don’t already have it)
• Installation of the Exchange Server PowerShell on the target Exchange server
• Exchange Server 2016 and above
• PowerShell v5.x
• If the script execution policy on the machine executing these operations is set to Restricted, then this will need to be updated to RemoteSigned. See the Microsoft website for more information.

Authentication

When creating jobs for operations contained within this package, they need to be run on the target machine as a user who has the correct privileges within your environment. To create and securely store keys:

• In the Configuration area of your Hornbill instance, navigate to Platform Configuration > Security > KeySafe;
• Click on the + Create New Key button, then select Username + Password;
• Give the KeySafe Key a Title (this is the name/identifier for the Active Directory account as you will see it when creating an IT Automation Job, or adding an IT Automation node to a Workflow);
• Optionally add a Description;
• Populate the Username field with the domain username for the account being used, for example: DOMAINNAME\yourusername;
• Populate the Password field with the password for the above account;
• Select Create Key to save.

Once you have created your KeySafe Key, you can then use it to populate the Credentials > Admin or Run As inputs when creating IT Automation Jobs from this package.

Package Automations

See also

• Exchange Server Mailbox Management