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What is this site?

  • This website is Hornbill's new product documentation website and is currently under development.
  • It is intended that all existing and future public-facing documentation we produce will be available to search, browse and share.
  • Hornbill's current documentation is available at Hornbill Wiki but over time this content will be migrated to this documentation site.
  • Please feel free to have a look around at any time.

Why has Hornbill created this site?

  • Hornbill's products have moved on considerably since we introduced it almost 10 years ago. At the time, the MediaWiki tool was sufficient, but we have outgrown it.
  • Our customers are more enterprise focused and more self-sufficient than ever before, so for 2023 and beyond we have established a new documentation platform and team to drive our documentation initiative forwards.
  • We are aiming to deprecate the use of Hornbill Wiki for most Hornbill related documentation.
  • We want to enable our growing partner network with product resources and information, documentation beyond our Wiki approach is required.
  • We could definitely do with some help, and may even pay for some! If you have domain knowledge and would like to help, please check out our Hornbill Docs Contributor Guide and contact the Hornbill docs team at

What will this site be good for?

  • Community contribution will be facilitated, encouraged, and most welcome.
  • High quality documentation, will be kept up to date as rapidly as our products evolve.
  • Real-time content search and discovery.
  • Articles organized into books, books into libraries, creating a more natural and logical structure to our documentation.
  • Legacy API documentation and various other documentation sources will all be consolidated into a single unified documentation system.
  • Documentation available in browser as well as printable/viewable as PDF on demand.
  • Personalized documentation experience, allowing dark/light mode, article subscriptions, social media sharing and other useful features.
  • Almost all publicly available documentation on will be open-source and available to fork on GitHub, allowing customers to derive their own custom documentation around Hornbill products should they wish to.

What is the timeline for this site?

  • We have taken the decision to publish and make available early, there is very little content at this time.
  • As and when we have completed/usable documentation, it will be published here.
  • We have a host of additional features we wish to add over time, so please watch this space.
  • We expect most of our existing documentation should be reviewed/migrated to over the coming months.
  • The documentation project will be ongoing, will continue to expand, evolve and improve day-by-day.

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Exchange Server Mailbox Management

Exchange Mailbox management

Manage your on-premise Exchange Server from within Hornbill to accelerate/automate routine IT ops tasks

Package Details

  • Vendor: Microsoft
  • Target Platform: Windows 64-bit
  • Package Type: Server and Workstation Management

Why use this

Automate routine mailbox management tasks

Streamline user admin and automate mailbox management as part of your business processes. All mailbox actions can be taken from within Hornbill, either by an agent or by a process.

Example: Automate mailbox setup for new employees as part of a broader automated onboarding business process. Automate mailbox removal at the right moment in the offboarding process.


  • Empower Hornbill users to admin mailboxes
  • Reduce call times
  • Reduce IT ops workloads
  • Improve employee satisfaction

How to get it

  • You can try out ITOM for free (not for production use, limited runs) by installing the ITOM application from the Hornbill App Store.
  • If you would like to explore ITOM and consider subscribing, please contact your account manager here.



When creating jobs for operations contained within this package, they need to be run on the target machine as a user who has the correct privileges within your environment. To create and securely store keys:

  • In the Configuration area of your Hornbill instance, navigate to Platform Configuration > Security > KeySafe;
  • Click on the + Create New Key button, then select Username + Password;
  • Give the KeySafe Key a Title (this is the name/identifier for the Active Directory account as you will see it when creating an IT Automation Job, or adding an IT Automation node to a Workflow);
  • Optionally add a Description;
  • Populate the Username field with the domain username for the account being used, for example: DOMAINNAME\yourusername;
  • Populate the Password field with the password for the above account;
  • Select Create Key to save.

Once you have created your KeySafe Key, you can then use it to populate the Credentials > Admin or Run As inputs when creating IT Automation Jobs from this package.

Package Automations

Add Mailbox Permission Use to add permissions to a mailbox, from the following list:
Add Mailbox Send As Permission Set the Send As permission for a user on the specified mailbox
Add Mailbox Send On Behalf Permission Set the Send On Behalf permission for a user on the specified mailbox
Connect Mailbox Connects disconnected mailboxes to existing user accounts that don't already have mailboxes.
Create Equipment Mailbox Enables the creation of an Exchange Equipment mailbox and linked Active Directory user account at the same time.
Create New Mailbox Enables the creation of a user mailbox and linked Active Directory user account at the same time.
Create New Room Mailbox Enables the creation of an Exchange Room mailbox and linked Active Directory user account at the same time.
Disable Mailbox Removes the mailbox's Exchange attributes from Active Directory. The mailbox isn't deleted and can be reconnected to its user later by using the Connect Mailbox operation.
Enable Mailbox Creates a mailbox for an existing user who doesn't already have an associated mailbox.
Get Mailbox Details Returns the specified mailbox's properties
Hide Mailbox From GAL Hide a mailbox from being displayed within all address lists and GALs
Move Mailbox To Another Database Begin the process of an asynchronous mailbox or personal archive move. The operation will probe the process and finish once the mailbox has is moved. A configurable timeout defaulted to 1 hour allows the operation to exit, leaving the move process still running. The outcome will be a warning in the event of a timeout,
Remove Mailbox Enables the Deletion of a mailbox and the associated Active Directory user account.
Remove Mailbox Forwarding Disable Internal Mail Forwarding
Remove Mailbox Permission Use to remove mailbox permissions, from the following list:
Remove Mailbox Send As Permission Remove the Send As permission for a user on the specified mailbox
Remove Mailbox Send On Behalf Permission Remove the Send On Behalf permission for a user on the specified mailbox
Remove SMTP Forwarding Disable SMTP Forwarding
Set Mailbox Forwarding Enable Internal Mail Forwarding and how messages are delivered and forwarded.
Set SMTP Forwarding Enable SMTP Forwarding and how messages are delivered and forwarded.

See also

In This Document