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Have questions about this site?

What is this site?

This website is Hornbill's new product documentation website and is currently under development.
It is intended that all existing and future public-facing documentation we produce will be available to search, browse and share.
Hornbill's current documentation is available at Hornbill Wiki but over time this content will be migrated to this documentation site.
Please feel free to have a look around at any time.

Why has Hornbill created this site?

Hornbill's products have moved on considerably since we introduced it almost 10 years ago. At the time, the MediaWiki tool was sufficient, but we have outgrown it.
Our customers are more enterprise focused and more self-sufficient than ever before, so for 2023 and beyond we have established a new documentation platform and team to drive our documentation initiative forwards.
We are aiming to deprecate the use of Hornbill Wiki for most Hornbill related documentation.
We want to enable our growing partner network with product resources and information, documentation beyond our Wiki approach is required.
We could definitely do with some help, and may even pay for some! If you have domain knowledge and would like to help, please check out our Hornbill Docs Contributor Guide and contact the Hornbill docs team at docs@hornbill.com.

What will this site be good for?

Community contribution will be facilitated, encouraged, and most welcome.
High quality documentation, will be kept up to date as rapidly as our products evolve.
Real-time content search and discovery.
Articles organized into books, books into libraries, creating a more natural and logical structure to our documentation.
Legacy API documentation and various other documentation sources will all be consolidated into a single unified documentation system.
Documentation available in browser as well as printable/viewable as PDF on demand.
Personalized documentation experience, allowing dark/light mode, article subscriptions, social media sharing and other useful features.
Almost all publicly available documentation on docs.hornbill.com will be open-source and available to fork on GitHub, allowing customers to derive their own custom documentation around Hornbill products should they wish to.

What is the timeline for this site?

We have taken the decision to publish and make available early, there is very little content at this time.
As and when we have completed/usable documentation, it will be published here.
We have a host of additional features we wish to add over time, so please watch this space.
We expect most of our existing documentation should be reviewed/migrated to docs.hornbill.com over the coming months.
The documentation project will be ongoing, will continue to expand, evolve and improve day-by-day.

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More...

Exchange Server Mailbox Management

Exchange Mailbox management

Manage your on-premise Exchange Server from within Hornbill to accelerate/automate routine IT ops tasks

Package Details

Vendor: Microsoft
Target Platform: Windows 64-bit
Package Type: Server and Workstation Management

Why use this

Automate routine mailbox management tasks

Streamline user admin and automate mailbox management as part of your business processes. All mailbox actions can be taken from within Hornbill, either by an agent or by a process.

Example: Automate mailbox setup for new employees as part of a broader automated onboarding business process. Automate mailbox removal at the right moment in the offboarding process.

Benefits

Empower Hornbill users to admin mailboxes
Reduce call times
Reduce IT ops workloads
Improve employee satisfaction

How to get it

You can try out ITOM for free (not for production use, limited runs) by installing the ITOM application from the Hornbill App Store.
If you would like to explore ITOM and consider subscribing, please contact your account manager here.

Requirements

Install the Hornbill Site Integration Server inside your firewall (if you don’t already have it)
Installation of the Exchange Server PowerShell on the target Exchange server
Exchange Server 2016 and above
See the Install Exchange Management Tools documentation for more information: https://docs.microsoft.com/en-us/exchange/plan-and-deploy/post-installation-tasks/install-management-tools?view=exchserver-2019
PowerShell v5.x
If the script execution policy on the machine executing these operations is set to Restricted, then this will need to be updated to RemoteSigned. See the Microsoft website for more information.

Authentication

When creating jobs for operations contained within this package, they need to be run on the target machine as a user who has the correct privileges within your environment. To create and securely store keys:

In the Configuration area of your Hornbill instance, navigate to Platform Configuration > Security > KeySafe;
Click on the + Create New Key button, then select Username + Password;
Give the KeySafe Key a Title (this is the name/identifier for the Active Directory account as you will see it when creating an IT Automation Job, or adding an IT Automation node to a Workflow);
Optionally add a Description;
Populate the Username field with the domain username for the account being used, for example: DOMAINNAME\yourusername;
Populate the Password field with the password for the above account;
Select Create Key to save.

Once you have created your KeySafe Key, you can then use it to populate the Credentials > Admin or Run As inputs when creating IT Automation Jobs from this package.

Package Automations

Operation	Description
Add Mailbox Permission	Use to add permissions to a mailbox, from the following list:
Add Mailbox Send As Permission	Set the Send As permission for a user on the specified mailbox
Add Mailbox Send On Behalf Permission	Set the Send On Behalf permission for a user on the specified mailbox
Connect Mailbox	Connects disconnected mailboxes to existing user accounts that don't already have mailboxes.
Create Equipment Mailbox	Enables the creation of an Exchange Equipment mailbox and linked Active Directory user account at the same time.
Create New Mailbox	Enables the creation of a user mailbox and linked Active Directory user account at the same time.
Create New Room Mailbox	Enables the creation of an Exchange Room mailbox and linked Active Directory user account at the same time.
Disable Mailbox	Removes the mailbox's Exchange attributes from Active Directory. The mailbox isn't deleted and can be reconnected to its user later by using the Connect Mailbox operation.
Enable Mailbox	Creates a mailbox for an existing user who doesn't already have an associated mailbox.
Get Mailbox Details	Returns the specified mailbox's properties
Hide Mailbox From GAL	Hide a mailbox from being displayed within all address lists and GALs
Move Mailbox To Another Database	Begin the process of an asynchronous mailbox or personal archive move. The operation will probe the process and finish once the mailbox has is moved. A configurable timeout defaulted to 1 hour allows the operation to exit, leaving the move process still running. The outcome will be a warning in the event of a timeout,
Remove Mailbox	Enables the Deletion of a mailbox and the associated Active Directory user account.
Remove Mailbox Forwarding	Disable Internal Mail Forwarding
Remove Mailbox Permission	Use to remove mailbox permissions, from the following list:
Remove Mailbox Send As Permission	Remove the Send As permission for a user on the specified mailbox
Remove Mailbox Send On Behalf Permission	Remove the Send On Behalf permission for a user on the specified mailbox
Remove SMTP Forwarding	Disable SMTP Forwarding
Set Mailbox Forwarding	Enable Internal Mail Forwarding and how messages are delivered and forwarded.
Set SMTP Forwarding	Enable SMTP Forwarding and how messages are delivered and forwarded.

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