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Exchange Server Mailbox Management

  • Article
  • 4 minutes to read

Exchange Mailbox management

Manage your on-premise Exchange Server from within Hornbill to accelerate/automate routine IT ops tasks

Package Details

  • Vendor: Microsoft
  • Target Platform: Windows 64-bit
  • Package Type: Server and Workstation Management

Why use this

Automate routine mailbox management tasks

Streamline user admin and automate mailbox management as part of your business processes. All mailbox actions can be taken from within Hornbill, either by an agent or by a process.

Example: Automate mailbox setup for new employees as part of a broader automated onboarding business process. Automate mailbox removal at the right moment in the offboarding process.

Benefits

  • Empower Hornbill users to admin mailboxes
  • Reduce call times
  • Reduce IT ops workloads
  • Improve employee satisfaction

How to get it

  • You can try out ITOM for free (not for production use, limited runs) by installing the ITOM application from the Hornbill App Store.
  • If you would like to explore ITOM and consider subscribing, please contact your account manager here.

Requirements

Authentication

When creating jobs for operations contained within this package, they need to be run on the target machine as a user who has the correct privileges within your environment. To create and securely store keys:

  • In the Configuration area of your Hornbill instance, navigate to Platform Configuration > Security > KeySafe;
  • Click on the + Create New Key button, then select Username + Password;
  • Give the KeySafe Key a Title (this is the name/identifier for the Active Directory account as you will see it when creating an IT Automation Job, or adding an IT Automation node to a Workflow);
  • Optionally add a Description;
  • Populate the Username field with the domain username for the account being used, for example: DOMAINNAME\yourusername;
  • Populate the Password field with the password for the above account;
  • Select Create Key to save.

Once you have created your KeySafe Key, you can then use it to populate the Credentials > Admin or Run As inputs when creating IT Automation Jobs from this package.

Package Automations

OperationDescription
Add Mailbox Permission Use to add permissions to a mailbox, from the following list:
Add Mailbox Send As Permission Set the Send As permission for a user on the specified mailbox
Add Mailbox Send On Behalf Permission Set the Send On Behalf permission for a user on the specified mailbox
Connect Mailbox Connects disconnected mailboxes to existing user accounts that don't already have mailboxes.
Create Equipment Mailbox Enables the creation of an Exchange Equipment mailbox and linked Active Directory user account at the same time.
Create New Mailbox Enables the creation of a user mailbox and linked Active Directory user account at the same time.
Create New Room Mailbox Enables the creation of an Exchange Room mailbox and linked Active Directory user account at the same time.
Disable Mailbox Removes the mailbox's Exchange attributes from Active Directory. The mailbox isn't deleted and can be reconnected to its user later by using the Connect Mailbox operation.
Enable Mailbox Creates a mailbox for an existing user who doesn't already have an associated mailbox.
Get Mailbox Details Returns the specified mailbox's properties
Hide Mailbox From GAL Hide a mailbox from being displayed within all address lists and GALs
Move Mailbox To Another Database Begin the process of an asynchronous mailbox or personal archive move. The operation will probe the process and finish once the mailbox has is moved. A configurable timeout defaulted to 1 hour allows the operation to exit, leaving the move process still running. The outcome will be a warning in the event of a timeout,
Remove Mailbox Enables the Deletion of a mailbox and the associated Active Directory user account.
Remove Mailbox Forwarding Disable Internal Mail Forwarding
Remove Mailbox Permission Use to remove mailbox permissions, from the following list:
Remove Mailbox Send As Permission Remove the Send As permission for a user on the specified mailbox
Remove Mailbox Send On Behalf Permission Remove the Send On Behalf permission for a user on the specified mailbox
Remove SMTP Forwarding Disable SMTP Forwarding
Set Mailbox Forwarding Enable Internal Mail Forwarding and how messages are delivered and forwarded.
Set SMTP Forwarding Enable SMTP Forwarding and how messages are delivered and forwarded.

See also

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