Package Details

• Vendor: Microsoft
• Target Platform: Windows Universal
• Package Type: Windows Account Management
• Subscription Tiers: BasicServerDevOps

Why use this

Automate Entra ID User Management

See and control Entra ID user information and take actions without leaving Hornbill. Entra ID user actions can be included within business process workflows to reduce team workloads. Example: A user can request a password reset through the digital portal, triggering an automated process to unlock their account and reset their password. Fewer calls to the service desk. Fewer tasks in your IT team queues. More time to focus on important projects. Customers get what they need, instantly.

Benefits

• Reduce service desk call times
• Reduce IT ops workloads
• Accelerate service delivery
• Elminate human error

How to get it

• You can try out ITOM for free (not for production use, limited runs) by installing the ITOM application from the Hornbill App Store.
• If you would like to explore ITOM and consider subscribing, please contact your account manager here.

Requirements

• Install the Hornbill Site Integration Server inside your firewall (if you don’t already have it)
• To manage an Entra ID domain and an API key which links to it
• PowerShell v7.x
• Entra ID PowerShell module installed on the machine that will be execute the scripts (the correct Remote Server Administration Tools (RSAT) package for your OS)
• If the script execution policy on the machine executing these operations is set to Restricted, then this will need to be updated to RemoteSigned. See the Microsoft website for more information.

Authentication

When creating jobs for operations contained within this package, they need to be run on the target machine as a user who has the correct privileges within your environment. To create and securely store keys:

• In the Configuration area of your Hornbill instance, navigate to Platform Configuration > Security > KeySafe;

• Click on the + Create New Key button, then select Entra ID ITOM;

• Give the KeySafe Key a Title (this is the name/identifier for the Entra ID account as you will see it when creating an IT Automation Job, or adding an IT Automation node to a Workflow);

• Optionally add a Description;

• Populate the

• Populate the Application ID field with the application ID (sometimes called client ID)

• Populate the Client Secret field with the Client Secret

• Populate the Tenant ID field with the Tenant ID

• Select Create Key to save.

Once you have created your KeySafe Key, you can then use it to populate the Credentials > Admin or Run As inputs when creating IT Automation Jobs from this package.

Package Automations

See also

• Entra ID User Management
• Linux User Management
• macOS Management