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Have questions about this site?

What is this site?

This website is Hornbill's new product documentation website and is currently under development.
It is intended that all existing and future public-facing documentation we produce will be available to search, browse and share.
Hornbill's current documentation is available at Hornbill Wiki but over time this content will be migrated to this documentation site.
Please feel free to have a look around at any time.

Why has Hornbill created this site?

Hornbill's products have moved on considerably since we introduced it almost 10 years ago. At the time, the MediaWiki tool was sufficient, but we have outgrown it.
Our customers are more enterprise focused and more self-sufficient than ever before, so for 2023 and beyond we have established a new documentation platform and team to drive our documentation initiative forwards.
We are aiming to deprecate the use of Hornbill Wiki for most Hornbill related documentation.
We want to enable our growing partner network with product resources and information, documentation beyond our Wiki approach is required.
We could definitely do with some help, and may even pay for some! If you have domain knowledge and would like to help, please check out our Hornbill Docs Contributor Guide and contact the Hornbill docs team at docs@hornbill.com.

What will this site be good for?

Community contribution will be facilitated, encouraged, and most welcome.
High quality documentation, will be kept up to date as rapidly as our products evolve.
Real-time content search and discovery.
Articles organized into books, books into libraries, creating a more natural and logical structure to our documentation.
Legacy API documentation and various other documentation sources will all be consolidated into a single unified documentation system.
Documentation available in browser as well as printable/viewable as PDF on demand.
Personalized documentation experience, allowing dark/light mode, article subscriptions, social media sharing and other useful features.
Almost all publicly available documentation on docs.hornbill.com will be open-source and available to fork on GitHub, allowing customers to derive their own custom documentation around Hornbill products should they wish to.

What is the timeline for this site?

We have taken the decision to publish and make available early, there is very little content at this time.
As and when we have completed/usable documentation, it will be published here.
We have a host of additional features we wish to add over time, so please watch this space.
We expect most of our existing documentation should be reviewed/migrated to docs.hornbill.com over the coming months.
The documentation project will be ongoing, will continue to expand, evolve and improve day-by-day.

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More...

Active Directory User Management

Managing Active Directory

Simplify user management with direct/automated control over user information in Active Directory - including password reset automation.

Package Details

Vendor: Microsoft
Target Platform: Windows Universal
Package Type: Windows Account Management

Why use this

Automate AD User Management

See and control Active Directory user information and take actions without leaving Hornbill. AD user actions can be included within business process workflows to reduce team workloads. Example: A user can request a password reset through the digital portal, triggering an automated process to unlock their account and reset their password. Fewer calls to the service desk. Fewer tasks in your IT team queues. More time to focus on important projects. Customers get what they need, instantly.

Benefits

Reduce service desk call times
Reduce IT ops workloads
Accelerate service delivery
Elminate human error

How to get it

You can try out ITOM for free (not for production use, limited runs) by installing the ITOM application from the Hornbill App Store.
If you would like to explore ITOM and consider subscribing, please contact your account manager here.

Requirements

Install the Hornbill Site Integration Server inside your firewall (if you don’t already have it)
To manage an AD domain, Active Directory Web Services must be present: More info
PowerShell v4.x or v5.x
Active Directory PowerShell module installed on the machine that will be execute the scripts (the correct Remote Server Administration Tools (RSAT) package for your OS)
If the script execution policy on the machine executing these operations is set to Restricted, then this will need to be updated to RemoteSigned. See the Microsoft website for more information.

Authentication

When creating jobs for operations contained within this package, they need to be run on the target machine as a user who has the correct privileges within your environment. To create and securely store keys:

In the Configuration area of your Hornbill instance, navigate to Platform Configuration > Security > KeySafe;
Click on the + Create New Key button, then select Username + Password;
Give the KeySafe Key a Title (this is the name/identifier for the Active Directory account as you will see it when creating an IT Automation Job, or adding an IT Automation node to a Workflow);
Optionally add a Description;
Populate the Username field with the domain username for the account being used, for example: DOMAINNAME\yourusername;
Populate the Password field with the password for the above account;
Select Create Key to save.

Once you have created your KeySafe Key, you can then use it to populate the Credentials > Admin or Run As inputs when creating IT Automation Jobs from this package.

Package Automations

Operation	Description
Azure AD Connect Sync	Forces AzureAD Connect to synchronize any changes from the local AD to Azure
Create	This operation will create a new User in Active Directory.
Delete	Deletes an Active Directory User account.
Disable	Disables an Active Directory User account.
Enable	Enables a disabled Active Directory User account.
Get	Retrieves the details about an Active Directory User account.
Get Unique SamAccountName And/or Email	Retrieves a unique user ID and/or email address for Active Directory. If the
Move OU	Moves an Active Directory User account to a different OU.
Remove All Groups	Remove all associated groups from a user.
Reset Password	Resets the password of an Active Directory User account.
Unlock	Unlocks a locked Active Directory User account.
Update	This operation will update a User object in Active Directory.

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