How can we help?
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The list of users helps you view and manage who is using a subscription for ITOM. Users can be added and removed from this list to provide or take away access.
Assigning Users
Provided there are available subscriptions, the Assign User
button can be used to allocate a subscription to a user.
Adding a user to the list will reserve a subscription for the user. ITOM roles will need to be allocated to their user account before they can access the ITOM app.
Removing Users
One or more users can be removed from the list by selecting the check-box next to their User ID and then clicking on the Delete
button.
Note
Removing a user from this list does not remove any assigned ITOM roles or rights. The subscription may be automatically reassigned the next time the user logs in if the setting subscription.application.allocateOnLogin
is set to ON
.
Advanced
The following platform setting will automatically add a user to this list when they have been assigned a ITOM role or right.
Setting | Description | Default |
---|---|---|
subscription.application.allocateOnLogin | When set to ‘true’ a user that has been granted rights to an application will automatically be granted an application subscription when a free subscription for that application is available. | ON |
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