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Connect an AI assistant

Your AI assistant can read this documentation directly, so it answers from the current content instead of guessing. Add one of the servers below to your client — they use the Model Context Protocol (MCP). Each one covers a different body of content, so add the one you need.

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Incident / Delete

  • Article
  • 2 minutes to read

Operation Information

This operation will delete an Incident on your Virima instance.

This is a Premium Integration.

Authentication

This operation requires authentication, the details of which can be securely stored on your instance in a KeySafe Key of type Virima.

To create a key of this type:

  • In the Configuration area of your Hornbill instance, navigate to Platform Configuration > Security > KeySafe;
  • Click on the + Create New Key button;
  • On the resulting Create New Key form, choose Virima in the Type pick list;
  • Give the Virima KeySafe key a Title (this is the name / identifier for the Virima account as you will see it when using the cloud automation node in your workflows);
  • Optionally populate the Description field;
  • Populate the following fields accordingly, then click the Create Key button to create your new key:
Name Type Description
Tenant ID string The ID of your Virima Tenant
API Key string The Virima API Key
API Endpoint string The Virima API Endpont where your Tenant resides, for example: https://login-euc1.virima.com/www_em/rest

Revoking Access

If at any point you wish to revoke access to any of the above accounts from your Hornbill instance, just delete the relevant KeySafe key(s) from the KeySafe list.

Warning

This will revoke the rights of any existing Cloud Automation Node in your Hornbill Workflows that are using the revoked Virima account, so you will need to manage these workflows accordingly.

Input Parameters

Display Name ID Type Description Required Supported Values
Id id string The Virima Incident ID - can be either the Unique ID (string, default format INC000235), or the Incident Entity record ID (integer, 235 for INC000235) Yes None provided

Output Parameters

Display Name ID Type Description
Outcome outcome string The outcome of the integration operation (ok/fail)
Error error string Any error(s) returned from the integration operation
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