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Help Calls / Create

  • Article
  • 2 minutes to read

Operation Information

This integration will create a new Help Call.

This is a Premium Integration.

Authentication

This operation requires authentication, the details of which can be securely stored on your instance in a KeySafe Key of type Technology Forge TF Cloud.

To create a key of this type:

  • In the Configuration area of your Hornbill instance, navigate to Platform Configuration > Security > KeySafe;
  • Click on the + Create New Key button;
  • On the resulting Create New Key form, choose Technology Forge TF Cloud in the Type pick list;
  • Give the Technology Forge TF Cloud KeySafe key a Title (this is the name / identifier for the Technology Forge TF Cloud account as you will see it when using the cloud automation node in your workflows);
  • Optionally populate the Description field;
  • Populate the following fields accordingly, then click the Create Key button to create your new key:
Name Type Description
Domain string Domain for the TF Cloud instance token generation and API Endpoint
Client ID string Application Client ID
Client Secret string Application Client Secret
Site Group string Application Site Group
Username string Username
Password string Password
Token string Access Token

Revoking Access

If at any point you wish to revoke access to any of the above accounts from your Hornbill instance, just delete the relevant KeySafe key(s) from the KeySafe list.

Warning

This will revoke the rights of any existing Cloud Automation Node in your Hornbill Workflows that are using the revoked Technology Forge TF Cloud account, so you will need to manage these workflows accordingly.

Input Parameters

Display Name ID Type Description Required Supported Values
Site ID siteId number The ID of the Site Yes None provided
Building ID buildingId number The ID of the Building No None provided
Contact Name contactName string The Contacts Name No None provided
Contact Email contactEmail string The Contacts Email Address No None provided
Contact Phone contactPhone string The Contacts Phone Number No None provided
Contact Organization contactOrg string The Contact’s Organization’ No None provided
Description description string The Description of the Help Call Yes None provided
Additional Fields fields array Any additional fields that you wish to set. No None provided

Output Parameters

Display Name ID Type Description
ID id string The ID of the Help Call
Code code string The Help Call Code
Status status string Status of the operation
Errors errors string Any errors returned by the operation
  • Version {{docApp.book.version}}
  • Node {{docApp.node}} / {{docApp.build}}
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