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Contacts / Get

  • Article
  • 2 minutes to read

Operation Information

Hornbill Integration Bridge method for retrieving details of a Contact from the ServiceNow CSM Plugin. See the Now documentation for more information: https://developer.servicenow.com/dev.do#!/reference/api/washingtondc/rest/contact-api#contact-GET.

This is a Premium Integration.

Authentication

This operation requires authentication, the details of which can be securely stored on your instance in a KeySafe Key of type ServiceNow Authentication.

To create a key of this type:

  • In the Configuration area of your Hornbill instance, navigate to Platform Configuration > Security > KeySafe;
  • Click on the + Create New Key button;
  • On the resulting Create New Key form, choose ServiceNow Authentication in the Type pick list;
  • Give the ServiceNow Authentication KeySafe key a Title (this is the name / identifier for the ServiceNow Authentication account as you will see it when using the cloud automation node in your workflows);
  • Optionally populate the Description field;
  • Populate the following fields accordingly, then click the Create Key button to create your new key:
Name Type Description
Instance Name string ServiceNow Instance Name
Username string Authentication Username
Password string Authentication Password

Revoking Access

If at any point you wish to revoke access to any of the above accounts from your Hornbill instance, just delete the relevant KeySafe key(s) from the KeySafe list.

Warning

This will revoke the rights of any existing Cloud Automation Node in your Hornbill Workflows that are using the revoked ServiceNow Authentication account, so you will need to manage these workflows accordingly.

Input Parameters

Display Name ID Type Description Required Supported Values
Contact System ID sys_id string Contact System ID Yes None provided

Output Parameters

Display Name ID Type Description
VIP vip string Is the contact a VIP
Active active string Is the contact active
Phone phone string Contact’s phone number
Name name string Name of the contact
User Name user_name string Username of the contact
Company company string Company of the contact
First Name first_name string First name of the contact
Email email string Email of the contact
Last Name last_name string Last name of the contact
Account account string Contact account
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