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Cases / Get

  • Article
  • 2 minutes to read

Operation Information

Hornbill Integration Bridge method for retrieving details of a Case from the ServiceNow CSM Plugin. See the Now documentation for more information: https://developer.servicenow.com/dev.do#!/reference/api/washingtondc/rest/case-api#case-GET-case.

This is a Premium Integration.

Authentication

This operation requires authentication, the details of which can be securely stored on your instance in a KeySafe Key of type ServiceNow Authentication.

To create a key of this type:

  • In the Configuration area of your Hornbill instance, navigate to Platform Configuration > Security > KeySafe;
  • Click on the + Create New Key button;
  • On the resulting Create New Key form, choose ServiceNow Authentication in the Type pick list;
  • Give the ServiceNow Authentication KeySafe key a Title (this is the name / identifier for the ServiceNow Authentication account as you will see it when using the cloud automation node in your workflows);
  • Optionally populate the Description field;
  • Populate the following fields accordingly, then click the Create Key button to create your new key:
Name Type Description
Instance Name string ServiceNow Instance Name
Username string Authentication Username
Password string Authentication Password

Revoking Access

If at any point you wish to revoke access to any of the above accounts from your Hornbill instance, just delete the relevant KeySafe key(s) from the KeySafe list.

Warning

This will revoke the rights of any existing Cloud Automation Node in your Hornbill Workflows that are using the revoked ServiceNow Authentication account, so you will need to manage these workflows accordingly.

Input Parameters

Display Name ID Type Description Required Supported Values
Case System ID sys_id string Case System ID Yes None provided

Output Parameters

Display Name ID Type Description
Skills skills string None provided
Number number string None provided
State state string None provided
Case case string None provided
Created By sys_created_by string None provided
Contract contract string None provided
Active active string None provided
Priority priority string None provided
Needs Attention needs_attention string None provided
Short Description short_description string None provided
Assigned To assigned_to string None provided
Product product string None provided
Asset asset string None provided
Opened By opened_by string None provided
Contact contact string None provided
Assignment Group assignment_group string None provided
Active Account Escalation active_account_escalation string None provided
Account account string None provided
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