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Operation Information
Hornbill Integration Bridge method for retrieving details of a Case from the ServiceNow CSM Plugin. See the Now documentation for more information: https://developer.servicenow.com/dev.do#!/reference/api/washingtondc/rest/case-api#case-GET-case.
This is a Premium Integration.
Authentication
This operation requires authentication, the details of which can be securely stored on your instance in a KeySafe Key of type ServiceNow Authentication.
To create a key of this type:
- In the Configuration area of your Hornbill instance, navigate to Platform Configuration > Security > KeySafe;
- Click on the + Create New Key button;
- On the resulting Create New Key form, choose ServiceNow Authentication in the Type pick list;
- Give the ServiceNow Authentication KeySafe key a Title (this is the name / identifier for the ServiceNow Authentication account as you will see it when using the cloud automation node in your workflows);
- Optionally populate the Description field;
- Populate the following fields accordingly, then click the Create Key button to create your new key:
Name | Type | Description |
---|---|---|
Instance Name | string |
ServiceNow Instance Name |
Username | string |
Authentication Username |
Password | string |
Authentication Password |
Revoking Access
If at any point you wish to revoke access to any of the above accounts from your Hornbill instance, just delete the relevant KeySafe key(s) from the KeySafe list.
Warning
This will revoke the rights of any existing Cloud Automation Node in your Hornbill Workflows that are using the revoked ServiceNow Authentication account, so you will need to manage these workflows accordingly.
Input Parameters
Display Name | ID | Type | Description | Required | Supported Values |
---|---|---|---|---|---|
Case System ID | sys_id |
string |
Case System ID | Yes | None provided |
Output Parameters
Display Name | ID | Type | Description |
---|---|---|---|
Skills | skills |
string |
None provided |
Number | number |
string |
None provided |
State | state |
string |
None provided |
Case | case |
string |
None provided |
Created By | sys_created_by |
string |
None provided |
Contract | contract |
string |
None provided |
Active | active |
string |
None provided |
Priority | priority |
string |
None provided |
Needs Attention | needs_attention |
string |
None provided |
Short Description | short_description |
string |
None provided |
Assigned To | assigned_to |
string |
None provided |
Product | product |
string |
None provided |
Asset | asset |
string |
None provided |
Opened By | opened_by |
string |
None provided |
Contact | contact |
string |
None provided |
Assignment Group | assignment_group |
string |
None provided |
Active Account Escalation | active_account_escalation |
string |
None provided |
Account | account |
string |
None provided |
- Version {{docApp.book.version}}
- Node {{docApp.node}} / {{docApp.build}}