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Common / Last 3 Journal Entries

  • Article
  • 2 minutes to read

Operation Information

Hornbill Integration method for retrieving the last 3 journal entries against a request in ServiceNow.

This is a Premium Integration.

Authentication

This operation requires authentication, the details of which can be securely stored on your instance in a KeySafe Key of type ServiceNow Authentication.

To create a key of this type:

  • In the Configuration area of your Hornbill instance, navigate to Platform Configuration > Security > KeySafe;
  • Click on the + Create New Key button;
  • On the resulting Create New Key form, choose ServiceNow Authentication in the Type pick list;
  • Give the ServiceNow Authentication KeySafe key a Title (this is the name / identifier for the ServiceNow Authentication account as you will see it when using the cloud automation node in your workflows);
  • Optionally populate the Description field;
  • Populate the following fields accordingly, then click the Create Key button to create your new key:
Name Type Description
Instance Name string ServiceNow Instance Name
Username string Authentication Username
Password string Authentication Password

Revoking Access

If at any point you wish to revoke access to any of the above accounts from your Hornbill instance, just delete the relevant KeySafe key(s) from the KeySafe list.

Warning

This will revoke the rights of any existing Cloud Automation Node in your Hornbill Workflows that are using the revoked ServiceNow Authentication account, so you will need to manage these workflows accordingly.

Input Parameters

Display Name ID Type Description Required Supported Values
Request ID sys_id string Request System ID Yes None provided

Output Parameters

Display Name ID Type Description
Entry 1 Created At entry_one_created_at string Entry One (Newest) Created At
Entry 1 Created By entry_one_created_by string Entry One (Newest) Created By
Entry 1 Type entry_one_type string Entry One (Newest) Type
Entry 1 Value entry_one_value string Entry One (Newest) Value
Entry 3 Created At entry_three_created_at string Entry Three (Oldest) Created At
Entry 3 Created By entry_three_created_by string Entry Three (Oldest) Created By
Entry 3 Type entry_three_type string Entry Three (Oldest) Type
Entry 3 Value entry_three_value string Entry Three Value
Entry 2 Created At entry_two_created_at string Entry Two Created At
Entry 2 Created By entry_two_created_by string Entry Two Created By
Entry 2 Type entry_two_type string Entry Two Type
Entry 2 Value entry_two_value string Entry Two Value
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