Documentation

    {{docApp.userSession.userId}}
    {{docApp.userSession.userName}}
    {{docApp.userSession.email}}
    Issuer : {{docApp.userSession.issuerInstance}}
    Expires : {{new Date(docApp.userSession.validUntil).toLocaleDateString()}}

{{docApp.title}}

{{docApp.description}}

Connect an AI assistant

Your AI assistant can read this documentation directly, so it answers from the current content instead of guessing. Add one of the servers below to your client — they use the Model Context Protocol (MCP). Each one covers a different body of content, so add the one you need.

The catalog did not load. Refresh the page to try again.

Loading…

How can we help?

{{docApp.searchError}}

Searching in {{docApp.searchFilterBySpecificBookTitle}}

 {{docApp.currentResultsSearchText}}  in {{docApp.searchFilterBySpecificBookTitle}}
Found {{docApp.searchResponse.totalResultsAvailable}} matches. Showing the top {{docApp.searchResponse.results ? docApp.searchResponse.results.length : 0}}. Use a more specific search to further narrow down the results.
No documentation pages match this search, so all content types are shown. Most matches are in {{docApp.searchDocTypeRescue.best.name}}.
There is no book with the ID "{{docApp.searchBookRescue.bid}}", so the book filter from this link was ignored and results from all books are shown.

You have an odd number of " characters in your search terms - each one needs closing with a matching " character!

  • {{resultItem.title}} {{resultItem.matchedBy === 'semantic' ? 'semantic' : (resultItem.matchedBy === 'both' ? 'keyword + semantic' : 'keyword')}}

    {{resultItem.url}}

{{docApp.libraryHomeViewProduct.title || docApp.libraryHomeViewProduct.id}}

{{docApp.libraryHomeViewProduct.description}}

  1. {{book.title}}

Service Requests / Get

  • Article
  • 3 minutes to read

Operation Information

Retrieves information about a Service Request record from IBM Maximo.

This is a Premium Integration.

Authentication

This operation requires authentication, the details of which can be securely stored on your instance in a KeySafe Key of type Username + Password.

To create a key of this type:

  • In the Configuration area of your Hornbill instance, navigate to Platform Configuration > Security > KeySafe;
  • Click on the + Create New Key button;
  • On the resulting Create New Key form, choose Username + Password in the Type pick list;
  • Give the Username + Password KeySafe key a Title (this is the name / identifier for the Username + Password account as you will see it when using the cloud automation node in your workflows);
  • Optionally populate the Description field;
  • Populate the following fields accordingly, then click the Create Key button to create your new key:
Name Type Description
Username string Authentication Username
Password string Authentication Password
API Endpoint string Optional API Endpoint

Tip

Populate the API Endpoint field with your logged in URL, preceding /ui/login. For example: https://your-subdomain.mro.com/maximo.

Revoking Access

If at any point you wish to revoke access to any of the above accounts from your Hornbill instance, just delete the relevant KeySafe key(s) from the KeySafe list.

Warning

This will revoke the rights of any existing Cloud Automation Node in your Hornbill Workflows that are using the revoked Username + Password account, so you will need to manage these workflows accordingly.

Input Parameters

Display Name ID Type Description Required Supported Values
Service Request Reference reference string The reference number of your Maximo Service Request Yes None provided

Output Parameters

Display Name ID Type Description
Operation Status opStatus string The status of the iBridge operation (ok/fail)
Error error string Any errors returned from the operation, should the status be fail
Affected Phone affectedphone string Affected Phone
Class Description class_description string Class Description
Internal Priority internalpriority number Internal Priority
Commodity Group commoditygroup string Commodity Group
Owner owner string Owner
Asset Site ID assetsiteid string Asset Site ID
Site ID siteid string Site ID
Class Structure ID classstructureid string Class Structure ID
Reported Priority Description reportedpriority_description string Reported Priority Description
Reported Phone reportedphone string Reported Phone
Reported Email reportedemail string Reported Email
History Flag historyflag boolean History Flag
Commodity commodity string Commodity
Report Date reportdate string Report Date
Has Solution hassolution boolean Has Solution
Act Lab Cost actlabcost number Act Lab Cost
Status Description status_description string Status Description
Ticket UID ticketuid number Ticket UID
Reported By reportedby string Reported By
Ticket ID ticketid string Ticket ID
Status status string Status
Affected Email affectedemail string Affected Email
Internal Priority Description internalpriority_description string Internal Priority Description
Related To Global relatedtoglobal boolean Related To Global
Change By changeby string Change By
Org ID orgid string Org ID
Reported By Name reportedbyname string Reported By Name
Actual Finish actualfinish string Actual Finish
Is Known Error isknownerror boolean Is Known Error
Status Date statusdate string Status Date
Affected Person affectedperson string Affected Person
Reported Priority reportedpriority number Reported Priority
Class class string Class
Description description string Description
Act Labor Hours actlabhrs number Act Labor Hours
Site Visit sitevisit boolean Site Visit
Asset Org ID assetorgid string Asset Org ID
Long Description description_longdescription string Long Description
Is Global isglobal boolean Is Global
Change Date changedate string Change Date
Affected Date affecteddate string Affected Date
  • Version {{docApp.book.version}}
  • Node {{docApp.node}} / {{docApp.build}}
In This Document