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Hornbill Community forums

The Community forums are a great place for Hornbill users to ask questions and collaborate with others on all topics related to using Hornbill. You can use the forums for anything from reporting potential issues, suggesting enhancements, or asking for recommendations on how to achieve something. The reading and following of topics can help drive ideas from the experience of others.

Community forums

How to join the forums

As a Hornbill customer, all you need to join the community is an email address from your organization’s domain.

To register for the Community forums:

  1. Go to the Hornbill Community homepage.
  2. In the top-right corner, click Sign Up.
  3. Fill in the fields in the Sign Up dialog, making sure to use your work email address. (Approval of your registration requires a recognized customer domain.)
  4. Click Create my account.

Note

Each registration is manually reviewed. Once your registration is approved, you’ll receive an email notification. In the meantime, you can browse the forums as a guest.

What you can do in the forums

In the Community forums, you can:

  • Browse existing forums and their topics.
  • Create your own topic when you have a question.
  • Reply to topic threads.
  • Receive product announcements.

Forums and topics

  • Forums. There are several available forums that represent the different areas of Hornbill. Each forum contains a collection of related topics.
  • Topics. A topic can be a question, feedback, an issue, or any information that one wants to share with the community. When creating a new topic it is important to place it in a forum that relates to the content of the topic. Community users can reply to each topic.

Staying in-the-know about releases

Hornbill provides continuous delivery of its products. We recommend checking the Announcements forum for information on the latest releases.

Configuring your settings

You can set notification preferences and follow forums and topics for which you want to see new activity.

You can choose to get notifications in your Notifications list, pushed to your device(s), and sent to you as emails.

To adjust your notification settings:

  1. In the top right of the screen, click the Notifications icon (the bell).
  2. In your Notifications list, click Notification Settings.
  3. In the list of items, find one you want to change settings for, and click its row.
  4. Make selections according to your preferences using the checkboxes and radio buttons.

To follow a forum:

  1. In a forum (e.g. Announcements), under the forum name, click Follow.
  2. In the Follow dialog, make selections based on your wishes.
  3. Click Follow.

To follow a topic:

  1. When viewing a topic that interests you, under the topic title, click Follow.
  2. In the Follow dialog, make selections based on your wishes.
  3. Click Follow.

Hornbill staff involvement

The forums are monitored by Hornbill product owners, product specialists, and developers who can answer queries relating to configuration, how-to questions, or general guidance on issues that are being experienced.

Hornbill staff endeavors to respond to each new topic, but there may be instances where a response has not been provided. A priority is placed on queries that are raised through the Get Support form. The raising of non-critical issues using the Get Support form requires a paid-for support package.

Important

Regardless of which success plan your organization has, critical issues should be reported using the Get Support form. Issues reported in the Community forums may not be immediately responded to.

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