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What is this site?

  • This website is Hornbill's new product documentation website and is currently under development.
  • It is intended that all existing and future public-facing documentation we produce will be available to search, browse and share.
  • Hornbill's current documentation is available at Hornbill Wiki but over time this content will be migrated to this documentation site.
  • Please feel free to have a look around at any time.

Why has Hornbill created this site?

  • Hornbill's products have moved on considerably since we introduced it almost 10 years ago. At the time, the MediaWiki tool was sufficient, but we have outgrown it.
  • Our customers are more enterprise focused and more self-sufficient than ever before, so for 2023 and beyond we have established a new documentation platform and team to drive our documentation initiative forwards.
  • We are aiming to deprecate the use of Hornbill Wiki for most Hornbill related documentation.
  • We want to enable our growing partner network with product resources and information, documentation beyond our Wiki approach is required.
  • We could definitely do with some help, and may even pay for some! If you have domain knowledge and would like to help, please check out our Hornbill Docs Contributor Guide and contact the Hornbill docs team at

What will this site be good for?

  • Community contribution will be facilitated, encouraged, and most welcome.
  • High quality documentation, will be kept up to date as rapidly as our products evolve.
  • Real-time content search and discovery.
  • Articles organized into books, books into libraries, creating a more natural and logical structure to our documentation.
  • Legacy API documentation and various other documentation sources will all be consolidated into a single unified documentation system.
  • Documentation available in browser as well as printable/viewable as PDF on demand.
  • Personalized documentation experience, allowing dark/light mode, article subscriptions, social media sharing and other useful features.
  • Almost all publicly available documentation on will be open-source and available to fork on GitHub, allowing customers to derive their own custom documentation around Hornbill products should they wish to.

What is the timeline for this site?

  • We have taken the decision to publish and make available early, there is very little content at this time.
  • As and when we have completed/usable documentation, it will be published here.
  • We have a host of additional features we wish to add over time, so please watch this space.
  • We expect most of our existing documentation should be reviewed/migrated to over the coming months.
  • The documentation project will be ongoing, will continue to expand, evolve and improve day-by-day.

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/ admin / contactCreate


Invoke this method to create a contact.

API Details

  • Status:
  • The required privilege level to invoke this method is user
  • The supported database role for this method is none
System Rights Database Rights Mail Rights Calendar Rights
--- --- ---

Request Parameters

The contactCreate method takes the following input parameters. It is important to note that the parameters must be passed to the method in the same order as they appear here in order to satisfy the requirement of the input validation checks.

Name Type Attributes Description
contactId xs:string Required The ID of the contact to create. This will be mapped to the login ID property of the contact record.
status accountStatusType Optional
The status of the contact.
firstName nameType Optional The first name of the contact.
lastName xs:string Optional The last name of the contact.
jobTitle xs:string Optional The job title of the user.
phone xs:string Optional The direct dial telephone number for the user.
email rfc822AddressType Optional The email for the user.
company xs:string Optional The company the contact works for.
timeZone xs:string Optional The default Time Zone applied to this user. If you want to get a list of timezones, please see the time::getTimezoneList.
language xs:language Optional The assigned language of the user. The default value will be picked up from the admin tool settings.
countryCode countryCodeType Optional The default country code of the user. The default value will be picked up from the admin tool settings.
grantPortalAccess portalGrantContactAccessType Optional If you want to grant this contact access to a guest portal you can provide the information here.
authType xs:string Optional
The type of authentication credential to set. The default is SHA.
authCredential passwordType Optional The credential password (Base64 encoded) string. If not specified then a random password will be generated and set to ensure that the security integrity of the contact record is maintained.
enable2fa twofaMethodType Optional
Set this to use two-factor authentication method for this account.

Response Parameters

Name Type Attributes Description
contactRecordId xs:unsignedInt Optional The unique ID of the contact record created.
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