Documentation
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INDEX

Documentation Library

Search for information on Hornbill Documentation.

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Have questions about this site?

What is this site?

  • This website is Hornbill's new product documentation website and is currently under development.
  • It is intended that all existing and future public-facing documentation we produce will be available to search, browse and share.
  • Hornbill's current documentation is available at Hornbill Wiki but over time this content will be migrated to this documentation site.
  • Please feel free to have a look around at any time.

Why has Hornbill created this site?

  • Hornbill's products have moved on considerably since we introduced it almost 10 years ago. At the time, the MediaWiki tool was sufficient, but we have outgrown it.
  • Our customers are more enterprise focused and more self-sufficient than ever before, so for 2023 and beyond we have established a new documentation platform and team to drive our documentation initiative forwards.
  • We are aiming to deprecate the use of Hornbill Wiki for most Hornbill related documentation.
  • We want to enable our growing partner network with product resources and information, documentation beyond our Wiki approach is required.
  • We could definitely do with some help, and may even pay for some! If you have domain knowledge and would like to help, please check out our Hornbill Docs Contributor Guide and contact the Hornbill docs team at docs@hornbill.com.

What will this site be good for?

  • Community contribution will be facilitated, encouraged, and most welcome.
  • High quality documentation, will be kept up to date as rapidly as our products evolve.
  • Real-time content search and discovery.
  • Articles organized into books, books into libraries, creating a more natural and logical structure to our documentation.
  • Legacy API documentation and various other documentation sources will all be consolidated into a single unified documentation system.
  • Documentation available in browser as well as printable/viewable as PDF on demand.
  • Personalized documentation experience, allowing dark/light mode, article subscriptions, social media sharing and other useful features.
  • Almost all publicly available documentation on docs.hornbill.com will be open-source and available to fork on GitHub, allowing customers to derive their own custom documentation around Hornbill products should they wish to.

What is the timeline for this site?

  • We have taken the decision to publish and make available early, there is very little content at this time.
  • As and when we have completed/usable documentation, it will be published here.
  • We have a host of additional features we wish to add over time, so please watch this space.
  • We expect most of our existing documentation should be reviewed/migrated to docs.hornbill.com over the coming months.
  • The documentation project will be ongoing, will continue to expand, evolve and improve day-by-day.

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Welcome

Document Manager runs on the Hornbill platform and allows users to manage documents of various types. You can upload, create, share, and collaborate on documents in Document Manager. You can add published documents to one or more libraries, which can be available to other Document Manager users. Administrators can install Document Manager from the App Store.

Searching

Use the Global Search option to find documents you own or have access to.

  • Search by Tag
    Use this option to find documents that have specific tags.
  • Search by Title / Description
    Use this option to find documents based on search terms that match with the title and/or description of documents.

Plug-ins to other apps

A very powerful aspect to Hornbill is the ability of the different applications to work together. Some of the available plug-ins between Document Manager and other Hornbill apps are:

  • Service Manager
    When viewing and working on requests in Service Manager, use the Document action item to search for and link documents to requests.
  • Customer Manager
    When viewing Organization records and or Service Contracts, use the Document option to search for and link documents to organizations and service contracts.
  • Project Manager
    When viewing Projects in Project Manager, use the Documents option to search for and link documents to projects.
  • iBridge
    Automate the linking of documents to other entities on Hornbill as part of business processes. For example, link a document to a request in Service Manager
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